Yardi System Administrator — Growth & User Support

Michael Page International (Canada); Toronto; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive medical and dental benefits

3 weeks vacation plus PTO days

Holiday business closure

Volunteer days

Religious days

Job summary

Michael Page International (Canada) is seeking a support specialist to serve as the first point of contact for Yardi tickets and service calls. In this role, you will prioritize and resolve requests, troubleshoot user issues, and provide guidance to non-technical users. A strong experience in Yardi support and ticket-based service environments is essential. The position offers comprehensive medical benefits, three weeks of vacation, and opportunities for career development in the property industry.

Qualifications

• Experience supporting and administering Yardi, focusing on user support.
• Demonstrated experience in ticket-based support or service desk.
• Ability to troubleshoot user issues effectively.

Responsibilities

• First point of contact for incoming Yardi tickets and service calls from property teams.
• Triage, prioritize, and resolve requests in a timely, service-oriented manner.
• Monitor ticket queues to ensure service level expectations are met.

Skills

Yardi support experience

Ticket-based support experience

Troubleshooting skills

Analytical skills

Communication skills

Job description

Michael Page International (Canada) is seeking a support specialist to serve as the first point of contact for Yardi tickets and service calls. In this role, you will prioritize and resolve requests, troubleshoot user issues, and provide guidance to non-technical users. A strong experience in Yardi support and ticket-based service environments is essential. The position offers comprehensive medical benefits, three weeks of vacation, and opportunities for career development in the property industry.