Work from Home- Call Center Agent in Quebec

American Express Global Business Travel; Quebec; Remote; CAD 40,000 - 60,000; Full time

Job summary

Join a leading travel management company as a Travel Counselor, where you'll provide exceptional service to corporate clients. This role involves arranging complex travel itineraries and requires expertise in Global Distribution Systems. Enjoy a supportive culture with opportunities for career advancement and flexible benefits tailored to your needs.

Benefits

Flexible benefits

Health and welfare insurance plans

Global tuition assistance

Wellbeing resources

Diversity, Equity, and Inclusion initiatives

Qualifications

• Passion for client service and proactive anticipation of needs.
• Native GDS expertise required.
• Strong understanding of the travel industry.

Responsibilities

• Advise and arrange travel for corporate clients.
• Conduct analysis and research on travel options.
• Ensure compliance with travel policies.

Skills

Client service excellence

GDS expertise (Sabre, Apollo, Amadeus, Galileo)

Professional communication

Integrity

Travel industry understanding

Problem-solving

Teamwork

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

As a Travel Counselor, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients.

We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at GBT!

We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.

What You’ll Do on a Typical Day

Advise and arrange travel for corporate business customers (both individuals and groups)

Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services

Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations

Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided

Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements

Use positive telephone service techniques and act on special customer requests

Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We’re Looking For

Passion for excellence in client service, including proactive anticipation of needs

Native GDS expertise (Sabre, Apollo, Amadeus and / or Galileo)

Professional communication (written and verbal)

Act with integrity, and look after personal traveler information

Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)

Resolving customer issues quickly and independently / with supplier

Teamwork and openness to feedback

Our Traveler Care unit is a 24 / 7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.

Location

The #TeamGBT Experience

Work and life : Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

Travel perks : get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

Wellbeing resources to support mental and emotional health for you and your immediate family.

And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult .

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!