Customer Service Representative – Luxury Retail - English – Hybrid

TeleTech Holdings, Inc.; Quebec; Hybrid; CAD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Representative in a hybrid role. You will provide exceptional service to customers of a renowned luxury retail brand, utilizing your fashion sense and customer service skills. This role offers the flexibility of working from home while collaborating with a global team. With a strong focus on employee satisfaction and career development, this innovative firm is committed to creating a supportive and inclusive work environment. If you are passionate about delivering outstanding customer experiences and thrive in a dynamic setting, this opportunity is perfect for you.

Benefits

Paid Time Off (PTO)

Wellness and Healthcare Benefits

Performance Bonus Opportunities

Supportive Career Development

Qualifications

• 6+ months of customer service experience required.
• Fluency in English is essential for communication.

Responsibilities

• Answer incoming customer communications and resolve issues.
• Provide personalized service and upsell products.

Skills

Customer Service

Fluency in English

Upselling

Education

High School Diploma or Equivalent

Job description

Job Description - Customer Service Representative – Luxury Retail - English – Hybrid (042XO)

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Customer Service Representative working on a hybrid set up in Montreal, Quebec, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Canada says it all.

What You’ll be Doing

Do you have a passion for exquisite, personalized service? Do you consider yourself a bit of a fashionista? In this role, you’ll support customers of an iconic global luxury retail brand. You’ll make use of your fashion sense and appreciation for exceptional service to help these exclusive customers shop, resolve questions about their orders, and provide white glove treatment.
You’ll report to your team leader. Speaking English is required to communicate with teammates from around the world.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Understand customers’ needs and provide alternative solutions including upselling products or services

What You Bring to the Role

• 6 months or more of customer service experience
• Fluency in English
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge

What You Can Expect

• A hybrid work set up: work primarily from home with occasional on-site collaborations in our Montreal office
• Supportive of your career and professional development
• An inclusive culture and community-minded organization
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• A great compensation package and performance bonus opportunities

Our business is about making customers happy. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.