Bilingual Customer Experience Specialist

Silk & Snow; Quebec; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Bilingual Customer Experience Specialist to enhance their retail experience. This role is perfect for those who thrive on customer engagement and possess strong organizational skills. You will be the main point of contact for customers, providing support in both French and English. The company values a diverse and inclusive culture, offering growth opportunities and a supportive environment. If you are dynamic, adaptable, and eager to tackle new challenges, this is the opportunity for you!

Benefits

Employee Discounts

Comprehensive Training

Growth Opportunities

Work-Life Balance

Qualifications

• 1+ year of experience in customer service or retail sales.
• Proficient in handling various customer personalities.

Responsibilities

• Assist customers in French and English through various channels.
• Deliver exceptional virtual customer service via phone, email, and chat.

Skills

Customer Service

Bilingual (French and English)

Problem-Solving

Organizational Skills

Adaptability

Education

1 Year in Customer Service or Retail

Tools

Browser Applications

Mobile Applications

Job description

Bilingual Customer Experience Specialist

Join to apply for the Bilingual Customer Experience Specialist role at Silk & Snow.

Job Description

We are looking for a Bilingual Customer Experience Specialist who is highly driven and customer-focused to help us deliver a top-tier retail experience. You will communicate via email, phone, and live chat, serving as the main point of contact for our customers.

If you enjoy engaging with customers and possess excellent customer service and organizational skills, and if you are adaptable, dynamic, and eager to face new challenges, we want to hear from you!

Schedule: 09:15AM - 5:45PM or 12:00PM - 8:30PM EST, various shifts.

Responsibilities:

• Assist customers in French and English by answering questions and providing product information.
• Deliver exceptional virtual customer service through phone, email, and live chat, balancing efficiency with friendliness.
• Respond to post-sale inquiries, follow up on questions regarding orders or deliveries, and resolve issues through proactive communication and de-escalation strategies.
• Maintain communication with the Customer Experience team to address key issues promptly.
• Coordinate with courier and warehouse partners daily to ensure smooth order deliveries.
• Manage relationships with suppliers and vendors.

Qualifications:

• At least 1 year of customer service, retail sales, or a related field.
• Ability to handle various customer personalities and understand their needs.
• Proficiency with browser and mobile applications.
• Ability to work independently and as part of a team.
• Capable of multitasking in a fast-paced environment with high call and email volumes.
• Detail-oriented, meticulous, and analytical.
• Committed to providing outstanding customer service.
• Positive attitude, problem-solving skills, and eagerness to learn new tasks.
• Availability for different shifts, including until 8:30 PM EST.
• Excellent communication skills in English and French.

Additional Information:

Working at Silk & Snow offers a diverse and inclusive culture, growth opportunities, comprehensive training, access to learning platforms, competitive benefits, employee discounts, and a chance to make a meaningful impact on customers' sleep and well-being. We promote work-life balance and see this role as a career path with growth potential.

About Us

Silk & Snow creates products that turn houses into homes, offering affordable luxury through meticulously crafted sleep products. We prioritize better materials, thoughtful manufacturing, and transparency to ensure customer confidence in our products.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Retail

Referrals can double your chances of interviewing. Get notified about similar jobs in Quebec, Canada.