Customer Service Representative

Drive Products; Quebec; On-site; CAD 45,000 - 50,000; Full time

Job summary

A leading company in the Canadian Truck Equipment industry is seeking an Inside Sales Agent to provide exceptional customer service and technical solutions. The role involves assisting customers, processing orders, and collaborating with product managers. Candidates should have a college diploma and experience in sales. Competitive wages and benefits are offered.

Benefits

Commission pay

Dental care

Extended health care

On-site parking

Paid time off

Qualifications

• 1 year experience in inside sales preferred.
• Capable of completing product training courses.

Responsibilities

• Provide superior customer service and technical solutions.
• Cross sell and up-sell truck-mounted accessories.
• Prepare quotations and process orders.

Skills

Value-selling

Analytical thinking

Communication

Multi-tasking

Professionalism

Education

College Diploma

Certificate in Hydraulics

Tools

Microsoft Dynamics Great Plains

AutoCAD

Solid Works

Job description

6 days ago Be among the first 25 applicants

Direct message the job poster from Drive Products

Drive Products is Growing and seeking top talent to join our Team!

Drive Products has over 35 years of history of delivering superior design, service and product solutions for the Canadian Truck Equipment industry and takes pride in the talented people we employ to ensure that our customers’ expectations are met and exceeded in the respective industries we serve.

Job Function: Inside Sales Agents / Customer Service

The primary purpose of this position is to provide customers with all aspects of superior customer service including technical solutions and product applications on a variety of product lines and service offering of Drive Products.

Major Responsibilities

• Assist quick customer turn around by providing superior service as required.
• Cross sell and up-sell truck-mounted accessories including PTO, Pumps, Control Valves, Snowplows, Spreaders & Salters to new and existing customers.
• Prepare quotations and process orders for customer inquiries generated through telephone, emails, fax and walk-in customers.
• Use vendor supported online tools to meet customer application requirements.
• Validate returns and process as per the company policy.
• Route returns for warranty claims to the designated product manager.
• Work in conjunction with Product Managers and Territory Managers to sell and design systems
• Liaison with accounts receivables for credit approvals while processing orders.
• Review open and backorders daily to meet customer delivery time and expectations

Additional

• Place rush orders for parts from Vendors as per the corporate purchasing policy.
• Participate in vendor and in-house training to develop product knowledge.
• Communicate any inventory variance to the assigned product manager to manage accurate product stock.
• Compliance with all internal Policies and Procedures including, but not limited to, Health and Safety and Quality Management

Qualifications – Educational Requirements

• College Diploma or combination of experience and academic achievement
• Capable of completing product training courses
• Completion of or working towards a certificate in Hydraulics
• Friendly with computers and comfortable working with ERP tools such as Microsoft Dynamics Great Plains.
• Basic English reading, writing, and arithmetic skills required.
• Bi-lingual in French considered an asset.

Qualifications – Knowledge

• Comprehensive knowledge of Hydraulics working principles in both mobile and industrial applications, with emphasis on mechanical principals
• Knowledge of truck-mounted equipment, such as snow and ice control systems, Driveline systems and components in both mobile and industrial applications
• Working knowledge of mechanical engineering concepts and ability to interpret and work with AutoCAD / Solid Works drawings.

Skills

• Value-selling skills are desired
• Analytical thinker able to solve problems with creativity and attention to detail. A mindset to maximize sales revenue within operating guidelines
• Ability to communicate well with both external customers and internal staff
• Ability to multi-task and stay organized by prioritizing tasks in a fast-paced environment
• Ability to deal with customers in a professional manner

Working Conditions

General office conditions. Overtime may be required as deemed operationally necessary. Ability to attend after hours training.

Drive Products provides competitive wages, a comprehensive benefits package as well as various opportunities to build on your skills.

Please note that Drive Products Inc. is an equal opportunity employer and is committed to fair and accessible employment practices.

Upon request, suitable accommodations are available for applicants invited to an interview

Job Type: Full-time

Job Types: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

Additional pay:

• Commission pay
• Dental care
• Extended health care
• On-site parking
• Paid time off

Ability to commute/relocate:

• Legal to work in Canada

Experience:

• Inside sales: 1 year (preferred)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Customer Service

• Industries

  Truck Transportation and Manufacturing

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