Wireless Sales Supervisor: Customer Experience Leader

Staples Canada; Prince George; On-site; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

Job summary

Staples Canada is hiring a Wireless Sales Supervisor to lead the wireless department and drive customer-focused sales. You will collaborate with management to meet daily and long-term goals, coach staff, and promote product knowledge to customers.

You will resolve customer concerns, participate in outreach, and work with store leadership to identify new business opportunities while upholding store standards and privacy policies.

Qualifications

• 2+ years of Wireless Sales experience
• 1+ year in a supervisory role with direct accountability for achieving sales targets is preferred
• Ability to resolve clients concerns in a diplomatic manner

Responsibilities

• Partner with management to identify and achieve short and long-term goals for the wireless department
• Ensure team understands connection between store financial success and the wireless department
• Lead and model selling by cultivating a selling culture with associates to achieve current goals and targets
• Lead and model unlocking the whole store play by engaging with customers and associates in other departments when not engaged with a customer at the wireless kiosk
• Effectively resolve customer concerns and escalates to management when appropriate
• Perform follow-up calls to solicit feedback on sales and promote additional products and services where applicable
• Take opportunities to identify and grow new business opportunities and prospects such as generating referrals and participating in outreach activities
• Work with various market leaders including General Manager, Divisional Sales Manager, Regional Sales Manager, Retail Sales, and Services Manager to target and generate business sales leads and referrals
• Provide management with relevant sales information
• Participate in the recruitment, hiring and onboarding processes within their department
• Be accountable for training and coaching associates in all aspects of sales and customer engagement
• Understand and adhere to all asset protection and privacy policies, and coach others to do so as well

Skills

Wireless sales

Supervisory experience

Customer service

Team leadership

Communication skills

Education

Post-secondary education

Job description

Staples Canada is hiring a Wireless Sales Supervisor to lead the wireless department and drive customer-focused sales. You will collaborate with management to meet daily and long-term goals, coach staff, and promote product knowledge to customers.

You will resolve customer concerns, participate in outreach, and work with store leadership to identify new business opportunities while upholding store standards and privacy policies.