Wireless Sales Supervisor - Lead Team & Grow Revenue

Staples Canada; Calgary; On-site; CAD 50,000 - 65,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

And more...

Job summary

Staples Canada is seeking a Wireless Sales Supervisor in the Calgary area to drive the wireless department’s customer experience and sales performance. You will share knowledge, mentor team members, and partner with management to meet daily financial goals while supporting business customers.

The role emphasizes selling culture, ongoing product knowledge, and collaboration with other store teams to maximize opportunities and deliver exceptional service.

Qualifications

• 2+ years of Wireless Sales experience.
• 1+ years in a supervisory role with direct accountability for achieving sales targets is preferred.

Responsibilities

• Identify and achieve short and long-term goals for the wireless department.
• Lead and model selling by cultivating a selling culture with associates to achieve current goals and targets.
• Engage with customers and associates in other departments when not engaged with a customer at the wireless kiosk.
• Effectively resolve customer concerns and escalate to management when appropriate.
• Participate in recruitment, hiring and onboarding processes within the department.
• Be accountable for training and coaching associates in all aspects of sales and customer engagement.
• Understand and adhere to asset protection and privacy policies, and coach others to do so as well.

Skills

Wireless sales

Education

Post-secondary education

Job description

Staples Canada is seeking a Wireless Sales Supervisor in the Calgary area to drive the wireless department’s customer experience and sales performance. You will share knowledge, mentor team members, and partner with management to meet daily financial goals while supporting business customers.

The role emphasizes selling culture, ongoing product knowledge, and collaboration with other store teams to maximize opportunities and deliver exceptional service.