Wireless Sales Supervisor – Grow & Earn Bonuses

Staples Canada; Longueuil; Sur place; CAD 42 000 - 55 000; Plein temps

Avantages offerts par ce poste

Associate discount

Health and dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

And more

Résumé du poste

Staples Canada is seeking a Wireless Sales Supervisor to champion the customer experience in the wireless department. You will help customers and businesses achieve working and learning goals by sharing knowledge and enthusiasm on wireless tech products and services.

This role is primarily sales-focused and partners with management to hit daily financial goals. You will grow product knowledge through self-development, collaborate with store teams, and lead by example in selling culture across

Qualifications

• Completion of post-secondary education is preferred.
• 2+ years of Wireless Sales experience.
• 1+ years in a supervisory role with direct accountability for achieving sales targets is preferred.
• Ability to resolve clients concerns in a diplomatic manner.
• Ability to plan, organize and prioritize efficiently to handle daily responsibilities and serve customers.
• Capacity to work independently and seek assistance as required.

Responsabilités

• Partner with management to identify and achieve short and long-term goals for the wireless department.
• Ensure team understands connection between store financial success and the wireless department.
• Lead and model selling by cultivating a selling culture with associates to achieve current goals and targets.
• Lead and model unlocking the whole store play by engaging with customers and associates in other departments when not engaged with a customer at the wireless kiosk.
• Effectively resolve customer concerns and escalates to management when appropriate.
• Perform follow-up calls to solicit feedback on sales and promote additional products and services where applicable.
• Take opportunities to identify and grow new business opportunities and prospects such as generating referrals and participating in outreach activities.
• Work with various market leaders to target and generate business sales leads and referrals.
• Provide management with relevant sales information.
• Participate in the recruitment, hiring and onboarding processes within their department.
• Be accountable for training and coaching associates in all aspects of sales and customer engagement.
• Understand and adhere to all asset protection and privacy policies, and coach others to do so as well.

Connaissances

Wireless sales

Customer engagement

Team leadership

Sales targets

Formation

Post-secondary education

2+ years wireless sales

1+ year supervisory

Outils

POS systems

Description du poste

Staples Canada is seeking a Wireless Sales Supervisor to champion the customer experience in the wireless department. You will help customers and businesses achieve working and learning goals by sharing knowledge and enthusiasm on wireless tech products and services.

This role is primarily sales-focused and partners with management to hit daily financial goals. You will grow product knowledge through self-development, collaborate with store teams, and lead by example in selling culture across