Wireless Sales Leader: Drive Customer Experience

Staples Canada; Duncan; In loco; CAD 52.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

And more...

Descrizione del lavoro

Staples Canada is hiring for a Wireless Sales Supervisor to lead the wireless department, drive customer experience, and meet daily financial and non-financial goals. You will partner with management to shape the selling culture and deliver strong results.

The role focuses on wireless technology knowledge, ongoing self-development, and collaboration with store teams to grow business opportunities and referrals.

Competenze

• Completion of post-secondary education is preferred.
• 2+ years of Wireless Sales experience.
• 1+ years in a supervisory role with direct accountability for achieving sales targets is preferred.
• Ability to resolve clients concerns in a diplomatic manner.
• Ability to plan, organize and prioritize efficiently to handle daily responsibilities and serve customers.
• Capacity to work independently and seek out assistance as required.

Mansioni

• Partner with management to identify and achieve short and long-term goals for the wireless department.
• Ensure team understands connection between store financial success and the wireless department.
• Lead and model selling by cultivating a selling culture with associates to achieve current goals and targets.
• Lead and model unlocking the whole store play by engaging with customers and associates in other departments when not engaged with a customer at the wireless kiosk.
• Effectively resolve customer concerns and escalates to management when appropriate.
• Perform follow-up calls to solicit feedback on sales and promote additional products and services where applicable.
• Take opportunities to identify and grow new business opportunities and prospects such as generating referrals and participating in outreach activities.
• Work with various market leaders including General Manager, Divisional Sales Manager, Regional Sales Manager, Retail Sales, and Services Manager to target and generate business sales leads and referrals.
• Provide management with relevant sales information.
• Participate in the recruitment, hiring and onboarding processes within their department.
• Be accountable for training and coaching associates in all aspects of sales and customer engagement.
• Understand and adhere to all asset protection and privacy policies, and coach others to do so as well.

Conoscenze

Sales

Leadership

Coaching

Customer service

Formazione

Post-secondary education

Descrizione del lavoro

Staples Canada is hiring for a Wireless Sales Supervisor to lead the wireless department, drive customer experience, and meet daily financial and non-financial goals. You will partner with management to shape the selling culture and deliver strong results.

The role focuses on wireless technology knowledge, ongoing self-development, and collaboration with store teams to grow business opportunities and referrals.