Wireless Sales Supervisor — Lead, Coach & Drive Results

Staples Canada; Sherbrooke; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

And more...

Job summary

Staples Canada is seeking a Wireless Sales Supervisor to lead the wireless department, drive customer experience, and meet daily sales goals. You will collaborate with management to guide the team and achieve targets while promoting the latest wireless products and services.

You will train associates, work with other store leaders, and champion a high-performing selling culture to help customers work smarter and learn more through wireless solutions.

Qualifications

• Completion of post-secondary education is preferred.
• 2+ years of Wireless Sales experience.
• 1+ years in a supervisory role with direct accountability for achieving sales targets is preferred.
• Ability to resolve clients concerns in a diplomatic manner.
• Ability to plan, organize and prioritize efficiently to effectively handle daily responsibilities and serve customers.
• Capacity to work independently and seek out assistance as required.

Responsibilities

• Partner with management to identify and achieve short and long-term goals for the wireless department.
• Ensure team understands connection between store financial success and the wireless department.
• Lead and model selling by cultivating a selling culture with associates to achieve current goals and targets.
• Lead and model unlocking the whole store play by engaging with customers and associates in other departments when not engaged with a customer at the wireless kiosk.
• Effectively resolve customer concerns and escalates to management when appropriate.
• Perform follow-up calls to solicit feedback on sales and promote additional products and services where applicable.
• Take opportunities to identify and grow new business opportunities and prospects such as generating referrals and participating in outreach activities.
• Work with various market leaders including General Manager, Divisional Sales Manager, Regional Sales Manager, Retail Sales, and Services Manager to target and generate business sales leads and referrals.
• Provide management with relevant sales information.
• Participate in the recruitment, hiring and onboarding processes within their department.
• Be accountable for training and coaching associates in all aspects of sales and customer engagement.
• Understand and adhere to all asset protection and privacy policies, and coach others to do so as well.

Skills

Wireless Sales

Supervisory Experience

Customer Service

Team Leadership

Communication

Education

Post-secondary Education

Job description

Staples Canada is seeking a Wireless Sales Supervisor to lead the wireless department, drive customer experience, and meet daily sales goals. You will collaborate with management to guide the team and achieve targets while promoting the latest wireless products and services.

You will train associates, work with other store leaders, and champion a high-performing selling culture to help customers work smarter and learn more through wireless solutions.