West Territory Account & Partnerships Lead

Colonial Group; Vancouver; Hybrid; CAD 90,000 - 150,000; Full time

Job summary

Colonial Group in Vancouver, BC, seeks a senior operations leader to develop and maintain strong relationships with customers across the territory. You will serve as the key liaison between United and its customers, driving retention, loyalty, and revenue growth while ensuring service quality and operational excellence.

The role combines strategic territory management with hands-on leadership, requiring frequent travel within the region, collaboration with Partner Relations and Talent

Qualifications

• University degree in Business Administration or related field.
• Minimum 10 years’ experience in operational management or related roles.
• Minimum 5 years’ experience in the Janitorial industry.

Responsibilities

• Develop and maintain trust-based customer relationships across the territory.
• Lead store and regional performance and quality conversations.
• Collaborate with Partner Relations and Talent Acquisition to support operations.
• Manage regional P&L and control costs to drive profitability.
• Plan and lead Territory Budgeting and Annual Plans.
• Coordinate cross-functional meetings and communications with stakeholders.

Skills

Business acumen

Task management

Communication skills

Conflict management

Needs assessment

Technology proficiency

Budgeting & costing

Coaching & mentoring

Time management

Independence

Education

University degree in Business Administration

Job description

Colonial Group in Vancouver, BC, seeks a senior operations leader to develop and maintain strong relationships with customers across the territory. You will serve as the key liaison between United and its customers, driving retention, loyalty, and revenue growth while ensuring service quality and operational excellence.

The role combines strategic territory management with hands-on leadership, requiring frequent travel within the region, collaboration with Partner Relations and Talent