Senior Field Ops & Partner Relations Lead

Colonial Group; London; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Colonial Group is seeking a proactive Territory Manager to develop and maintain trust-based relationships with customers across designated areas in Ontario. You will serve as the key liaison, anticipating needs, addressing concerns, and driving performance conversations at store and regional levels.

You will collaborate with Partner Relations and Talent Acquisition to enhance partner performance, recruit frontline staff, and ensure service excellence.

Qualifications

• University degree in Business Administration or related operations or field experience.
• Minimum of 5 years’ experience in the Janitorial industry.
• 10+ years’ experience in operational management or related roles.

Responsibilities

• Function as the face of United to customers in the field, building lasting partnerships rooted in responsiveness, reliability, and trust.
• Champion a customer-centric culture by aligning field team actions with customer expectations and service standards.
• Lead store and regional performance discussions with stakeholders (e.g., VPs, District Managers) to communicate wins, risks, and action plans.
• Collaborate with Partner Relations to assess and enhance partner performance and jointly develop improvement plans.
• Support recruitment, hiring, and retention of frontline staff and supervisors within the territory.
• Manage store/site P&Ls and monitor expenses to decrease costs and increase profitability.
• Participate in Annual Plans & Budget development and align with organizational objectives.
• Lead in-store partner training and onboarding to foster a high-performing team.
• Perform daily governance of process improvements and internal reviews.

Skills

Relationship management

Communication skills

Negotiation skills

Planning & task management

Customer focus

Budgeting & costing

Coaching & mentoring

Time management

Independent work

Problem solving

Education

University degree in Business Administration or related operations

Minimum 5 years’ experience in the Janitorial industry

10+ years’ experience in operational management or related roles

Job description

Colonial Group is seeking a proactive Territory Manager to develop and maintain trust-based relationships with customers across designated areas in Ontario. You will serve as the key liaison, anticipating needs, addressing concerns, and driving performance conversations at store and regional levels.

You will collaborate with Partner Relations and Talent Acquisition to enhance partner performance, recruit frontline staff, and ensure service excellence.