Weekend concierge ( 4pm - 12 am)

Cleantech Service Group; Richmond; On-site; CAD 30,000 - 60,000; Part time

Job summary

A residential service provider in Richmond seeks a Weekend Concierge to provide exceptional customer service and support residents' needs during weekends. The ideal candidate has experience in hospitality, speaks Chinese, and is available for evening shifts. Responsibilities include assisting residents, monitoring security, and coordinating with vendors. This part-time position offers $22.00 per hour.

Qualifications

• Proven experience in hospitality, customer service, or related fields.
• Flexibility and availability to address requests promptly.
• Ability to handle high-pressure situations.

Responsibilities

• Assist residents with needs like package handling and key management.
• Monitor access to the property ensuring resident safety.
• Coordinate with vendors for maintenance and repairs.
• Organize community events to foster resident engagement.
• Handle administrative tasks like managing reservations.

Skills

Customer service

Multitasking

Problem-solving

Organizational skills

Basic computer applications

Job description

Overview

Join Our Team as a Weekend Concierge! We are seeking a dependable and professional Chinese-speaking Concierge to join our team for a high-rise residential building based in Richmond. In this dynamic role, you will provide exceptional customer service, respond to client needs, and ensure smooth daily operations.

Key duties & responsibilities

• Resident Service: Assist residents with various needs, such as package handling, key management, and information inquiries.
• Security Oversight: Monitor and control access to the property, ensuring the safety and well being of residents.
• Vendor Coordination: Facilitate communication with service providers and contractors for maintenance or repairs within the property.
• Event Planning: Organize and coordinate community events or gathering to foster a sense of community among residents.
• Administrative Support: Handle administrative tasks, such as managing reservation, maintaining records, and assisting with resident communications.
• Emergency response: Be prepared to respond to emergencies, alerting appropriate authorities and guiding residents in safety protocols.
• Building maintenance: Report and coordinate minor maintenance issues and liaise with property management for resolution.
• Information Resource: Act as a knowledge resource for residents regarding local services, amenities, and community policies.
• Communication Liaison: Facilitate effective communication between residents, property management, and other relevant parties.

Requirements

• Flexibility, availability, and the ability to address requests promptly.
• Proven experience in hospitality, customer service, or related fields.
• Ability to multitask and handle high-pressure situations.
• Strong problem-solving and organizational skills.
• Proficiency with basic computer applications (Microsoft Office, scheduling software, etc.).

Job Details

Job Type: Part-time, Saturday - Sunday

Starting date: September 20th

Shift Timings: 4 pm - 12 am

• 8 hours shift
• Saturday and Sunday

Salary: $22.00 per hour

Required: Chinese (Mandarin, Cantonese) language skills

Experience

• Customer service: 1 year (preferred)

• Concierge/caretaker/building manager: 1 year (preferred)

Location

Location: Richmond, BC