Warehouse Manager

JD.COM; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

JINGDONG Logistics in Toronto, Canada is seeking a Warehouse Manager to lead operations, optimize processes and oversee a high-volume fulfillment center. You will drive layout improvements, implement data‑driven solutions and ensure safety and quality across inbound, inventory and outbound flows.

The ideal candidate has 5+ years in 3PL or warehouse ops, is fluent in Mandarin, and can manage teams, control costs and collaborate with logistics, sales and other departments to boost efficiency.

Qualifications

• Bachelor's degree in supply chain, logistics or related field.
• Minimum 5+ years in 3PL or warehouse ops with in‑house team management.
• Strong knowledge of WMS/OMS and key KPIs.
• Experience in process design, warehouse planning and cost control.
• Excellent problem-solving, communication and leadership skills.
• Fluent Mandarin required.

Responsibilities

• Optimize warehouse processes (inbound, inventory, outbound) and improve layout and routes.
• Manage inventory strategies, turnover, accuracy and costs.
• Lead daily warehouse operations, set standards and training plans.
• Analyze data to drive cross‑department improvements and cost efficiency.
• Develop industry-specific warehouse solutions and promote automation where appropriate.

Skills

5+ years in 3PL/warehouse ops

WMS/OMS knowledge

Data analysis

Leadership

Mandarin proficiency

Education

Bachelor's degree in Supply Chain/Logistics/Business

Tools

WMS/OMS systems

Job description

Job Title

Warehouse Manager

Location

Toronto, Canada

Pay Range

CAD $80,000–$110,000 per year + Annual Bonus

Employment Type

Full-Time

What You'll Do

• Warehouse Process Optimization and Efficiency Improvement: Analyze warehouse operation processes (inbound, inventory, outbound), optimize warehouse layout, operation routes and equipment configuration, introduce automation tools to improve warehouse space efficiency and labor efficiency, reduce operation costs and ensure smooth and efficient warehouse operations.
• Inventory Management and Cost Control: Formulate inventory management strategies, monitor inventory turnover rate, accuracy rate and other indicators, optimize inventory structure, handle slow-moving products and abnormal inventory; coordinate warehouse resource allocation, control warehouse costs (labor, space, equipment) to improve inventory health and cost effectiveness.
• Team Management and Standards Construction: Manage daily work of warehouse teams, formulate operation standards and training plans, enhance team business capabilities and compliance awareness; promote implementation of warehouse standardized processes, establish quality monitoring systems to ensure warehouse operation safety and service quality.
• Data-Driven and Cross-Department Collaboration: Analyze warehouse operation data (timeliness, cost, quality), formulate improvement plans and promote optimization; interface with logistics, sales and other departments, coordinate supply chain upstream and downstream resources, solve operation exceptions to ensure efficient collaboration between warehousing and overall business.
• Industry Capability Building and Innovation: Combined with industry characteristics (such as cold chain, bulky goods), build industry-specific warehouse solutions, accumulate SOPs and cost standards; track industry trends, introduce new technologies and management models to promote warehouse intelligence and industry benchmark construction, enhance core competitiveness.

About You

• Bachelor's degree in Supply Chain, Logistics, Business, or related field
• 5+ years of progressive experience in 3PL or warehouse operations, including team management
• Strong knowledge of warehouse systems (WMS/OMS) and operational KPIs
• Experience in process design, warehouse planning, and cost control
• Excellent problem-solving, communication, and leadership skills
• Ability to analyze data and translate findings into operational improvements
• Bilingual in Mandarin is REQUIRED

Preferred But Not Essential For This Role

• Prior experience with high-volume e-commerce fulfillment
• Background in both manual and automated warehouse environments
• Familiarity with lean methodologies and continuous improvement frameworks
• Ability to thrive in a fast-paced, deadline-driven environment

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.