VP, Operations & Client Success

People Corporation; Mississauga; On-site; CAD 180,000 - 280,000; Full time

Job summary

People Corporation seeks a Vice President, Operations to lead and elevate the client success function across the Benefit Solutions portfolio. You will drive operational excellence, service delivery, and organizational effectiveness, partnering with Technology, Product, and business leaders to deliver exceptional client outcomes.

This role requires 15+ years of leadership in benefits or TPA environments, proven cross-functional leadership, and a data-driven approach to optimize efficiency and

Qualifications

• 15+ years of progressive operational leadership experience within benefits administration, group insurance, or TPA environments.
• Proven success leading complex operational teams and service delivery functions.
• Strong understanding of performance management, process improvement, and client-focused service delivery.

Responsibilities

• Develop and execute operational strategies to support objectives and growth.
• Lead daily operations across benefits administration, claims administration, and customer service.
• Establish KPIs, performance metrics, and reporting to drive accountability.

Skills

Operational leadership

Benefits administration

Data analytics

Process improvement

Team development

Strategic planning

Job description

People Corporation seeks a Vice President, Operations to lead and elevate the client success function across the Benefit Solutions portfolio. You will drive operational excellence, service delivery, and organizational effectiveness, partnering with Technology, Product, and business leaders to deliver exceptional client outcomes.

This role requires 15+ years of leadership in benefits or TPA environments, proven cross-functional leadership, and a data-driven approach to optimize efficiency and