VP, Enterprise Client Success & Growth

People Corporation; Mississauga; On-site; CAD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive base salary

Performance-based bonus opportunity

Comprehensive benefits

Job summary

People Corporation, a national provider of benefits, retirement, wealth, wellness and HR solutions, seeks a Vice President, Client Success to lead the client success function across its Benefit Solutions portfolio. You will strengthen client relationships, drive retention and growth, and leverage data-driven insights with Operations, Technology, Product and Commercial leaders.

You will partner across teams to ensure high-quality client experience, establish service standards, and build a

Qualifications

• 15+ years of progressive leadership experience in Benefits Administration, Group Insurance, TPA, Health Benefits, Client Success, or Enterprise Account Management.
• Proven success managing complex client portfolios and strategic relationships.
• Strong understanding of client retention, service delivery, and growth strategies.
• Experience leveraging technology and data to enhance client experience and business outcomes.
• Strategic, commercially minded, and growth-oriented.
• Strong relationship builder with the ability to influence and collaborate effectively across clients, partners, and internal teams.
• Collaborative leader who drives alignment across teams and functions.
• Data-informed decision maker with strong business and operational acumen.
• Results-oriented, accountable, and focused on execution.
• Able to navigate complexity while maintaining a client-centric mindset.

Responsibilities

• Develop and execute enterprise-wide client success strategies that drive client satisfaction, retention, and growth.
• Build and maintain executive-level relationships with key clients, unions, trustees, employers, advisors, and plan sponsors.
• Identify opportunities to expand client relationships and support adoption of new products and services.
• Serve as the senior escalation point for complex client matters.

Job description

People Corporation, a national provider of benefits, retirement, wealth, wellness and HR solutions, seeks a Vice President, Client Success to lead the client success function across its Benefit Solutions portfolio. You will strengthen client relationships, drive retention and growth, and leverage data-driven insights with Operations, Technology, Product and Commercial leaders.

You will partner across teams to ensure high-quality client experience, establish service standards, and build a