Vice President, Operations

peoplecorporation; Mississauga; On-site; CAD 180,000 - 260,000; Full time

Job summary

Benefit Solutions seeks a Vice President, Operations to steer the client success function across its growing Benefit Solutions portfolio. You will drive operational excellence, service delivery, and process improvements while partnering with Technology, Product, and business leaders to scale capabilities and ensure high-quality outcomes for clients and members.

The leader will build an engaged, high-performing operations organization, establish accountability, and promote continuous learning and

Qualifications

• 15+ years of progressive operational leadership experience within benefits administration, group insurance, or similar service environments.
• Proven success leading complex operational teams and service delivery.
• Strong understanding of performance management, process improvement, and client-focused delivery.

Responsibilities

• Provide operational leadership across benefits administration, claims, and customer service to drive efficiency and quality.
• Develop and execute strategies, KPIs, and reporting to sustain growth and service excellence.
• Lead organizational capability development and cross-functional collaboration to support new products and expansion.

Skills

Leadership

Operational Leadership

Data analytics

Process Improvement

Cross-functional

Strategic thinking

English-French

Education

Bachelor's degree

Job description

Benefit Solutions

Benefit Solutions is a growing portfolio of industry-leading businesses, including BPA, McAteer, Coughlin, Global, TeksMed, C. Roy & Associates, and Matrix. Together, we provide benefits administration, retirement, disability management, actuarial consulting, workforce solutions, and health and wellness services to clients across Canada.

With a strong foundation built on trusted client relationships and deep industry expertise, we continue to invest in technology, innovation, and service excellence to deliver exceptional outcomes for clients, members, and employees.

Vice President, Operations

We are seeking a Vice President, Operations to lead and elevate our client success function across the Benefit Solutions portfolio.

This leader will be responsible for driving operational excellence, service delivery, process improvement, and organizational effectiveness across a diverse and growing business. The successful candidate will partner closely with Technology, Product, Client Success, and business leaders to strengthen capabilities, improve efficiency, and support long-term growth while maintaining a strong focus on quality and client outcomes.

The Vice President, Operations will:

• Operational Leadership & Performance
• Develop and execute operational strategies that support business objectives, service excellence, and sustainable growth.
• Lead daily operational performance across benefits administration, claims administration, customer service, and related functions.
• Establish and monitor operational KPIs, performance metrics, and reporting to drive accountability and continuous improvement.
• Ensure high-quality service delivery while enhancing productivity, consistency, and overall operational performance.
• Operational Excellence & Continuous Improvement
• Identify opportunities to streamline processes, improve workflows, and enhance the consistency of service delivery.
• Standardize operational practices, controls, and performance expectations across teams.
• Promote a culture of continuous improvement, accountability, and operational excellence.
• Utilize data and analytics to support decision-making and improve operational outcomes.
• Technology & Innovation
• Partner with Technology and Product teams to enhance operational processes and service delivery capabilities.
• Support the implementation and adoption of technology solutions that improve efficiency and client outcomes.
• Leverage automation, analytics, and digital tools to strengthen operational performance and scalability.
• Help ensure operational readiness for new products, services, and business initiatives.
• Leadership & Organizational Effectiveness
• Build, coach, and develop a high-performing operations organization.
• Establish KPIs and accountability measures that drive team performance and business results.
• Foster collaboration across departments and promote a culture of engagement, service excellence, and continuous learning.
• Develop organizational capabilities to support future growth and evolving business needs.

Qualifications

• 15+ years of progressive operational leadership experience within Benefits Administration, Group Insurance, Third-Party Administration (TPA), Claims Administration, or similar service-based environments.
• Proven success leading complex operational teams and service delivery functions.
• Strong understanding of operational performance management, process improvement, and client-focused service delivery.
• Experience leveraging technology and data to improve efficiency, productivity, and business outcomes.
• To be strategic, results-oriented, and operationally focused.
• To be a strong leader with the ability to build, develop, and motivate high-performing teams.
• Collaborative partner who drives alignment across functions and business units.
• Data-informed decision maker with strong business and operational acumen.
• Accountable, execution-focused, and committed to delivering measurable outcomes.
• Able to navigate complexity while maintaining a focus on employee, client, and business success.

All-star candidates will have:

• Fluency in both English & French (highly desired).
• Experience working with multi-employer benefit plans, benefits administration, claims management, retirement, insurance, or related service organizations.
• Experience in high-growth, private equity-backed, or multi-entity organizations.
• Demonstrated success improving operational performance through process optimization and technology-enabled solutions.
• Experience managing geographically dispersed teams and multiple operational functions.

Company Overview

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.

Providing a