VP of Operations, Benefits & Client Success

BPA Financial Group; Mississauga; Hybrid; CAD 180,000 - 240,000; Full time

Job summary

People Corporation in Mississauga is seeking a Vice President, Operations to lead our client success and operations across the Benefit Solutions portfolio. This hybrid, full-time role partners with Technology, Product, and business leaders to drive strategy, performance, and growth while ensuring exceptional client outcomes.

You will shape operational excellence, establish KPIs, and build a high-performing team across benefits administration, claims, and service delivery.

Qualifications

• 15+ years of progressive operational leadership experience in benefits-related services.
• Proven track record leading complex operations and client-focused service delivery.
• Data-informed decision maker with strong business and operational acumen.

Responsibilities

• Develop and execute operational strategies aligned to business objectives.
• Lead daily performance across benefits administration, claims, and customer service.
• Establish KPIs, accountability, and continuous improvement across teams.
• Partner with Technology and Product to drive automation and scalability.

Skills

Leadership

Operational leadership

Process improvement

Data analytics

Cross-functional collaboration

Bilingual English/French

Job description

People Corporation in Mississauga is seeking a Vice President, Operations to lead our client success and operations across the Benefit Solutions portfolio. This hybrid, full-time role partners with Technology, Product, and business leaders to drive strategy, performance, and growth while ensuring exceptional client outcomes.

You will shape operational excellence, establish KPIs, and build a high-performing team across benefits administration, claims, and service delivery.