VP of Operations & Client Success (Hybrid)

Coughlin & Associates Ltd.; Mississauga; Hybrid; CAD 120,000 - 180,000; Full time

Job summary

People Corporation seeks a Vice President, Operations to lead the client success function and drive operational excellence across the Benefit Solutions portfolio at a national level in Canada. The role requires strategic oversight of benefits administration, claims, customer service, and related functions with a focus on scalable, efficient processes.

The candidate will collaborate with Technology, Product, and business leaders to implement improvements, monitor KPIs, and foster an engaged,

Qualifications

• 15+ years of progressive operational leadership experience within Benefits Administration, Group Insurance, Third-Party Administration (TPA), Claims Administration, or similar service-based environments.
• Proven success leading complex operational teams and service delivery.
• Data-informed decision maker with strong business and operational acumen.

Responsibilities

• Develop and execute operational strategies that support business objectives, service excellence, and sustainable growth.
• Lead daily operational performance across benefits administration, claims administration, customer service, and related functions.
• Establish KPIs and accountability measures that drive team performance and business results.
• Partner with Technology and Product teams to enhance operational processes and service delivery capabilities.

Skills

Operational leadership

Performance management

Team leadership

Data-driven decision making

Job description

People Corporation seeks a Vice President, Operations to lead the client success function and drive operational excellence across the Benefit Solutions portfolio at a national level in Canada. The role requires strategic oversight of benefits administration, claims, customer service, and related functions with a focus on scalable, efficient processes.

The candidate will collaborate with Technology, Product, and business leaders to implement improvements, monitor KPIs, and foster an engaged,