VP, Customer Success: Scale NRR with Data-Driven Growth

testRigor; Canada; On-site; CAD 150,000 - 240,000; Full time

Benefits offered by this job

Equity Upside

Opportunity for direct influence

Backed by top-tier VCs

Job summary

A rapidly growing AI company in Canada is seeking a VP of Customer Success to enhance customer relationships and ensure Net Revenue Retention (NRR) exceeds 101. This executive role involves building processes, managing a small team, and implementing data-driven metrics. Candidates should have experience in similar positions and working with technical customers. This opportunity offers a significant equity stake in a top-ranked startup with backing from leading VCs.

Qualifications

• Proven track record in increasing Net Revenue Retention (NRR).
• Previous role as VP of Customer Success is essential.
• Experience with technical customers is preferred.

Responsibilities

• Increase NRR regularly.
• Establish metrics for data-driven decisions.
• Organize team processes for efficiency.
• Manage a small team of Customer Success Managers.

Skills

Experience increasing NRR

Experience as VP of Customer Success

Experience working with technical customers

Experience building processes and metrics

Data-driven approach to improvement

Ability to manage tools and teams

Job description

A rapidly growing AI company in Canada is seeking a VP of Customer Success to enhance customer relationships and ensure Net Revenue Retention (NRR) exceeds 101. This executive role involves building processes, managing a small team, and implementing data-driven metrics. Candidates should have experience in similar positions and working with technical customers. This opportunity offers a significant equity stake in a top-ranked startup with backing from leading VCs.