Vice President of Customer Success

testRigor; Canada; On-site; CAD 150,000 - 240,000; Full time

Benefits offered by this job

Equity Upside

Opportunity for direct influence

Backed by top-tier VCs

Data-driven culture

Job summary

A rapidly growing AI company in Canada is seeking a VP of Customer Success to enhance customer relationships and ensure Net Revenue Retention (NRR) exceeds 101. This executive role involves building processes, managing a small team, and implementing data-driven metrics. Candidates should have experience in similar positions and working with technical customers. This opportunity offers a significant equity stake in a top-ranked startup with backing from leading VCs.

Qualifications

• Proven track record in increasing Net Revenue Retention (NRR).
• Previous role as VP of Customer Success is essential.
• Experience with technical customers is preferred.
• Experience building processes and metrics from scratch.
• Data-driven approach to improvement.
• Pick and manage the right tools for the job and drive other teams to get their part in them.
• All other things that VP of CS must do.

Responsibilities

• Increase NRR regularly.
• Establish metrics for data-driven decisions.
• Organize team processes for efficiency.
• Manage a small team of Customer Success Managers.

Skills

Experience increasing NRR

Experience as VP of Customer Success

Experience working with technical customers

Experience building processes and metrics

Data-driven approach to improvement

Ability to manage tools and teams

Job description

testRigor is an Inc 5000 fastest growing YC company which is listed on enables manual testers with the help of generative AI to not only build automation for their own manual tests but also generate code that matches those tests for enterprise projects. It is used by 70,000+ companies including Burger King, Cisco, Sheetz, etc.

Role Overview

This is the most important role in the company responsible for the success of our customers. Helping our customers achieve their goals, understand the value of the product and its limitations, and explain how the product can help the broader company, are the main responsibilities. The main metric is NRR. We must figure out a way to keep NRR >101 and keep growing it consistently.

Responsibilities

• Increase NRR
• Setup clear metrics, reporting and framework for data-driven decision making
• Setup processes within the team and the company to get everything organized and moving smooth and fast
• Manage small but quickly growing team of CSMs

Requirements

• Experience increasing NRR
• Experience as VP of Customer Success in a previous company
• Experience working with technical customers like Engineering or QA
• Experience building processes and metrics from scratch
• Data-driven approach to improvement
• Pick and manage the right tools for the job and drive other teams to get their part in them
• All other things that VP of CS must do

What’s in it for you?

• Equity Upside: Join us in an extremely fast growing AI startup with a sizable equity stake.
• Impact: The opportunity to be a foundational leader and directly influence all the aspects of the company and have full green light on your initiatives.
• Top Company: Inc 5000 fastest growing company. We are backed by top-tier VCs in Silicon Valley including YCombinator.
• Values: We value speed, data-driven decisions, fun, and making the future better.

Seniority level

Executive

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Software Development