VIP Matchday Hospitality Concierge
Vancouver Whitecaps FC
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Benefits offered by this job
Job summary
Vancouver Whitecaps FC is seeking a Premium Concierge to deliver an exceptional match day experience for Premium Members and VIP guests. You will be a primary contact in Premium areas, providing hospitality, personalized service, and proactive support from arrival to departure.
This role fits individuals with hospitality, guest services, or event experience who are passionate about professional sports and creating world‑class guest experiences.
Qualifications
- Experience in hospitality, guest services, premium service, or event operations.
- Experience working with VIP guests or premium clientele is considered an asset.
- Background in hospitality, tourism, event management, or a related field is an asset.
- Must be 19 years of age or older.
Responsibilities
- Welcome Premium Members and VIP guests upon arrival and provide exceptional customer service throughout the event.
- Serve as the primary point of contact within Premium areas on match days.
- Provide guests with match day information, venue guidance, and event updates.
- Anticipate guest needs and respond promptly to questions, requests, and concerns.
- Deliver personalized service through special moments, surprise-and-delight initiatives, and premium gifting opportunities.
- Build positive, lasting relationships with Premium Members and returning guests.
- Promote club initiatives, campaigns, and upcoming events in a knowledgeable and engaging manner.
- Maintain a professional, welcoming atmosphere that reflects Whitecaps FC's premium hospitality standards.
- Gather guest feedback and communicate observations and recommendations to supervisors.
- Collaborate with fellow match day staff to ensure smooth operations and an exceptional guest experience.
Skills
Job description
Vancouver Whitecaps FC is seeking a Premium Concierge to deliver an exceptional match day experience for Premium Members and VIP guests. You will be a primary contact in Premium areas, providing hospitality, personalized service, and proactive support from arrival to departure.
This role fits individuals with hospitality, guest services, or event experience who are passionate about professional sports and creating world‑class guest experiences.
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