Club Concierge

Canucks-Sports-; Vancouver; On-site; CAD 21,000 - 30,000; Part time

Job summary

Canucks Sports & Entertainment is seeking a Club Concierge for premium hospitality at Rogers Arena in downtown Vancouver. This hourly, events-based, part-time role involves greeting guests at the reservation desk and delivering high-quality service to fans and VIPs during Canucks games, Warriors games, and concerts.

duties include proactive guest engagement and supporting in-arena restaurants and clubs as part of a fast-paced team.

Qualifications

• Weeknights, weekends, and holidays required.
• Able to lift up to 35 lbs safely.
• Able to stand for long periods and endure repetitive walking, bending, and reaching.
• Experience in hosting or customer service preferred.
• Non-Canadian residents must have a valid work permit with at least 8 months remaining.
• Onsite role at Rogers Arena, Vancouver.

Responsibilities

• Greet and assist guests at the reservation desk.
• Provide best-in-class service to season ticket holders, VIPs, and arena guests.
• Engage with fans to create a friendly and personal connection.
• Other duties as required.

Skills

Customer service

Hospitality

Guest relations

Communication

Job description

Description

Classification: Club Concierge
Department: Hospitality
Reports to: Manager/Assistant Manager/Supervisor, Hospitality

At Canucks Sports & Entertainment, we are excited to be in the business of creating memorable moments for our fans and guests. We are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the excitement during Canucks games, Warriors games, and concerts at Rogers Arena. We can't wait to meet you!

POSITION OVERVIEW

As part of the premium hospitality team, the club concierge staff provide best in class service to guests of our in-arena restaurants and clubs. This is an hourly, events-based, part-time position.

A typical shift includes:

• Greeting and assisting guests at the reservation desk upon arrival
• Providing best in class service to season ticket holders, VIPs, and arena guests
• Proactively engaging with fans in an effort to create a friendly and personal connection
• Other duties as required

REQUIRED EXPERIENCE AND QUALIFICATIONS

• Must be able to work weeknights, weekends, and holidays with varying start times
• Must be able to safely lift up to 35 lbs.
• Must be able to stand during scheduled shift, withstand repetitive walking, reaching, and bending for long periods of time
• Have an incredible ability to thrive in a fast-paced and high volume environment while maintaining a first-in-class hospitality and food and beverage experience
• Previous hosting or customer service experience
• Non-Canadian residents must hold a valid work permit with a minimum of 8 months of validity remaining
• This is an onsite role at Rogers Arena in downtown Vancouver

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.