VIP Fan Services Concierge Elite Event Hospitality

MLSE (Maple Leaf Sports & Entertainment Partnership); Toronto; On-site; CAD 29,000 - 33,000; Part time

Job summary

Maple Leaf Sports & Entertainment Partnership (MLSE) is seeking a Fan Services team member to deliver championship-level customer service to suite fans during Scotiabank Arena and BMO Field events.

You will greet fans, handle inquiries, and coordinate with operations to ensure smooth guest experiences. The role requires flexibility for weekday evenings and weekend shifts in a high-energy stadium/arena environment.

Qualifications

• Excellent interpersonal and communication skills; team focused.
• Must be available to work weekdays as early as 4:00pm, and a variety of shifts on weekends and holidays as needed.
• Familiarity with the City of Toronto and tourist attractions an asset.
• A winning and engaging attitude.

Responsibilities

• Greet fans in a welcoming and friendly manner.
• Communicate positively and professionally with staff and fans.
• Provide a friendly and informed response to service related issues/inquiries.
• Monitor and control guest access to all suites.
• Act as an ambassador for the Fan Services department, SBA and City of Toronto.
• Participate in special events/promotional activities for Executive Suite clients as needed.
• Attend pre-event and post-event briefings.
• Liaise with maintenance, housekeeping and food & beverage departments to resolve issues promptly.
• Ensure adherence to MLSE service standards and policies.
• Work in compliance with the Occupational Health & Safety Act.
• Perform other duties as required.

Skills

Interpersonal skills

Communication

Teamwork

Stress management

Education

Smart Serve Certificate

Job description

Maple Leaf Sports & Entertainment Partnership (MLSE) is seeking a Fan Services team member to deliver championship-level customer service to suite fans during Scotiabank Arena and BMO Field events.

You will greet fans, handle inquiries, and coordinate with operations to ensure smooth guest experiences. The role requires flexibility for weekday evenings and weekend shifts in a high-energy stadium/arena environment.