Supervisor, Conversions

Maple Leaf Sports & Entertainment Ltd.; Toronto; On-site; CAD 23,000 - 39,000; Full time

Job summary

Maple Leaf Sports & Entertainment (MLSE) invites you to join the Live Events team at Scotiabank Arena. You will deliver outstanding customer service and help lead event day operations, coordinating staff and liaising with clients and venue personnel to ensure smooth execution of events.

This role requires flexibility for shifts including evenings and weekends, strong communication and organizational skills, and the ability to stay composed under pressure.

Qualifications

• Must be available to work a variety of shifts; weekdays, evenings, weekends and holidays.
• Supervisory experience preferred in event management or related field.
• Outgoing, organized, diplomatic, and self-motivated.
• Excellent communication, organizational, and interpersonal skills.
• Able to exercise diplomacy and tact at all times.
• Experience in a unionized environment and live entertainment is an asset.
• Proven ability to perform under pressure with multiple priorities.

Responsibilities

• Deliver winning customer service and leadership for Live Events.
• Oversee smooth execution of events at Scotiabank Arena and coordinate event day personnel.
• Act as liaison between clients and building personnel on event days.
• Provide friendly and informed responses to service or operational inquiries.
• Conduct event briefings for staff and ensure safety policies are followed.
• Document incidents/concerns for follow-up and assist with scheduling and events calendars.

Skills

Customer service

Leadership

Communication

Organizational skills

Interpersonal skills

Diplomacy

Pressure management

Job description

Powered by Passion. United by Purpose. Build for Impact. At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one. We’re more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose. From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League. We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club. Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities -- and we’re just getting started. This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves. So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team.

We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for.

Job Description Responsibilities

As a valuable member of the Live Events team, you will be responsible for the delivery of winning customer service and leadership. You will be instrumental in overseeing the smooth, efficient execution of various events taking place at Scotiabank Arena. Support the execution of events, working within the Live Events team to lead all relevant event day personnel. Act as liaison between client and building personnel on the day of event execution. Work with both front and back-of-house teams, providing friendly and informed responses to any service or operational-related issues and inquiries. Communicate positively and professionally with staff, clients, and fans. Conduct event briefings for all event staff on the day of event execution. Ensure the Building Safety polices & procedures are followed accordingly. Document for follow-up, all incidents/concerns. Assist with other administrative functions, including, but not limited to, event details, event calendars, and scheduling. Ensure adherence by fans and employees to MLSE policies and procedures. Provide assistance to the Live Events team and all other areas as requested.

Qualifications

• Must be available to work a variety of shifts; weekdays, evenings, weekends, and holidays as the need arises, including longer shifts on event days.
• Supervisory experience, preferably in event management or a related field.
• Outgoing, organized, diplomatic, and self-motivated.
• Excellent communication, organizational, and interpersonal skills.
• Able to exercise diplomacy and tact always.
• Experience in a unionized environment and the live entertainment industry is an asset.
• Proven to perform well under pressure; manage multiple priorities simultaneously with a high degree of attention to detail.
• An ongoing awareness and responsiveness to client satisfaction.
• Work in compliance with the provisions of the Occupational Health & Safety Act.
• A positive, winning attitude, incorporating integrity, confidentiality, and discretion.

Compensation Range/Rate: 28.00

At MLSE, we are committed to building an equitable, diverse and inclusive organization.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

If you have difficulty using our online application system and you need an accommodation due to a disability, please email [e-mail].

This email is only for accommodation requests.

Resumes sent to this email address will not be considered.

Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!