Live Events Supervisor, Fan Experience & Operations

MLSE (Maple Leaf Sports & Entertainment Partnership); Toronto; On-site; CAD 23,000 - 47,000; Full time

Job summary

MLSE is a leading sports and entertainment company delivering fan experiences across NHL, NBA, MLS, CFL and more in Toronto. The Live Events team seeks proactive leaders to coordinate event day personnel, liaise with clients and building staff, and address on-site service issues with professionalism and tact.

This role requires flexibility across shifts, strong supervisory and communication skills, and a commitment to safety and guest satisfaction in a fast-paced, high-profile environment.

Qualifications

• Must be available to work a variety of shifts including evenings, weekends, and holidays.
• Supervisory experience in event management or related field.
• Outgoing, organized, diplomatic, and self-motivated.
• Excellent communication, organizational, and interpersonal skills.
• Able to exercise diplomacy and tact always.
• Experience in a unionized environment and the live entertainment industry is an asset.
• Proven to perform well under pressure; manage multiple priorities simultaneously with a high degree of attention to detail.
• An ongoing awareness and responsiveness to client satisfaction.
• Work in compliance with the provisions of the Occupational Health & Safety Act.
• A positive, winning attitude, incorporating integrity, confidentiality, and discretion.

Responsibilities

• Support the execution of events, working within the Live Events team to lead all relevant event day personnel.
• Act as liaison between client and building personnel on the day of event execution.
• Work with both front and back-of-house teams, providing friendly and informed responses to any service or operational-related issues and inquiries.
• Communicate positively and professionally with staff, clients, and fans.
• Conduct event briefings for all event staff on the day of event execution.
• Ensure the Building Safety polices & procedures are followed accordingly.
• Document for follow-up, all incidents/concerns.
• Assist with other administrative functions, including, but not limited to, event details, event calendars, and scheduling.
• Ensure adherence by fans and employees to MLSE policies and procedures.
• Provide assistance to the Live Events team and all other areas as requested

Skills

Shift flexibility

Supervisory experience

Communication skills

Organizational skills

Interpersonal skills

Diplomacy

Work under pressure

Client satisfaction awareness

OH&S awareness

Job description

MLSE is a leading sports and entertainment company delivering fan experiences across NHL, NBA, MLS, CFL and more in Toronto. The Live Events team seeks proactive leaders to coordinate event day personnel, liaise with clients and building staff, and address on-site service issues with professionalism and tact.

This role requires flexibility across shifts, strong supervisory and communication skills, and a commitment to safety and guest satisfaction in a fast-paced, high-profile environment.