Live Events Supervisor - Fan Experience Lead

MLSE (Maple Leaf Sports & Entertainment Partnership); Toronto; On-site; CAD 28,000 - 40,000; Full time

Job summary

Maple Leaf Sports & Entertainment Partnership (MLSE) is seeking a Live Events supervisor to ensure top‑notch customer service and leadership for events at Scotiabank Arena, Coca‑Cola Coliseum and BMO Field in Toronto. You will oversee event day personnel, liaise with clients and venue staff, and coordinate front and back of house teams while upholding safety policies and MLSE standards.

If you thrive under pressure, communicate effectively, and are passionate about fan experiences, join One MLSE

Qualifications

• Must be available to work a variety of shifts including evenings, weekends and holidays as required.
• Minimum 1 year supervisory experience in event management or a related field.
• Outgoing, organized, diplomatic and self-motivated.
• Excellent communication, organizational and interpersonal skills.
• Able to exercise diplomacy and tact always.
• Experience in a unionized environment and in the live entertainment industry an asset.
• Proven to perform well under pressure; manage multiple priorities with attention to detail.
• An ongoing awareness and responsiveness to client satisfaction.

Responsibilities

• Support the execution of events, leading all relevant event day personnel.
• Act as liaison between client and building personnel on day of event execution.
• Work with front and back of house teams; provide friendly and informed responses to service or operational issues.
• Communicate positively and professionally with staff, clients and fans.
• Conduct event briefings for all event staff on day of event execution.
• Ensure Building Safety policies and procedures are followed accordingly.
• Ensure adherence to MLSE policies and procedures by fans and employees.
• Provide assistance to the Live Events team and all other areas as requested

Skills

Supervisory experience

Event management

Communication skills

Organizational skills

Interpersonal skills

Attention to detail

Diplomacy

Teamwork

Job description

Maple Leaf Sports & Entertainment Partnership (MLSE) is seeking a Live Events supervisor to ensure top‑notch customer service and leadership for events at Scotiabank Arena, Coca‑Cola Coliseum and BMO Field in Toronto. You will oversee event day personnel, liaise with clients and venue staff, and coordinate front and back of house teams while upholding safety policies and MLSE standards.

If you thrive under pressure, communicate effectively, and are passionate about fan experiences, join One MLSE