Victoria Cafe Host

Omni Hotels & Resorts; Toronto; On-site; CAD 32,000 - 46,000; Full time

Job summary

Omni Hotels & Resorts is seeking a friendly Host/Hostess to greet guests, seat them at clean tables, and manage reservations in a high-volume restaurant environment.

You will coordinate with kitchen and service teams to ensure smooth dining experiences and assist servers as needed, while maintaining exceptional guest service from arrival to farewell.

Qualifications

• Strong verbal and written communication skills are required.
• Prior host experience is preferred.
• Must be able to multitask in a fast-paced environment.
• Must be able to stand and walk for extended periods.

Responsibilities

• Greet guests entering the restaurant with a pleasant smile and provide superior customer service.
• Seat guests at clean, available tables and present menus.
• Answer phone and record reservations for large parties.
• Coordinate meals and setup requests with the appropriate department.
• Assist servers when needed and monitor dining room flow.
• Thank guests upon departure and invite them to return.

Skills

Verbal communication

Written communication

Multitasking

Customer service

Education

Smart Serve

Food Handler permit

Job description

Responsibilities

• Maintain a balance between floor supervision, administration, and hosting/communicating with groups
• Coordinate meals and set up requests with the appropriate department.
• Maintain written and verbal communications with meeting planners, groups, Front Office, Catering, and Sales.
• Greet guests when entering the restaurant with a pleasant smile and superior customer service
• Seat guests by finding a clean, available table, pulling out chairs, and placing a clean menu in front of guests
• Answer phone and record reservations for large parties
• Control high volume outside of restaurant
• Monitor dining rooms for seating availability, service, safety, and well-being of guests
• Assist servers when needed
• Thank every guest upon departure, invite them to return, and wish them a fond farewell

Requirements

• Must have strong verbal and written communication skills
• Prior host experience preferred
• Must be able to multitask
• Must be able to stand and walk for an extended period or for an entire shift
• Must be able to move, lift, carry, push, pull, and place objects weighing up to 10lbs without assistance
• Must be able to work flexible shifts including nights, weekends, and holidays
• Must have Smart Serve
• Must have a Food Handler permit (where applicable)