Veterinary Receptionist

Billings Bridge Animal Hospital.; Ottawa; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Collaborative environment

Stable employment

Job summary

Billings Bridge Animal Hospital is seeking a mature, experienced Veterinary Receptionist to join a compassionate and professional team. This role focuses on delivering exceptional client service in a fast-paced environment while ensuring top-notch care for both clients and their pets.

The ideal candidate will have at least 2 years of veterinary reception experience, strong communication skills, and proficiency with veterinary practice management software.

Qualifications

• Minimum 2 years of veterinary reception experience is preferred.
• Excellent customer service and communication skills are required.
• Strong computer and administrative skills are essential.
• Ability to multitask and remain calm under pressure.
• Professional appearance and demeanor is important.
• Exceptional attention to detail and organizational abilities are expected.
• Reliable attendance and punctuality is required.
• Experience with veterinary practice management software and handling insurance claims is preferred.

Responsibilities

• Greet clients and patients in a friendly and professional manner.
• Schedule and coordinate appointments efficiently.
• Answer multi-line phone systems and respond to client inquiries.
• Process payments and maintain accurate financial records.
• Manage patient records and ensure information is up to date.
• Maintain cleanliness and organization of the reception and waiting areas.
• Support veterinarians and technicians through effective communication and coordination.

Skills

Customer service

Communication

Multitasking

Professionalism

Attention to detail

Tools

PIMS software

Job description

Join Our Team

Billings Bridge Animal Hospital is seeking a mature, experienced, and highly responsible Veterinary Receptionist to become an integral part of our compassionate and professional team. This is an excellent opportunity for an individual who excels in client service, thrives in a fast-paced environment, and understands the importance of providing exceptional care and support to both clients and their pets. While maintaining a warm and welcoming atmosphere.

Key Responsibilities

• Greet clients and patients in a friendly and professional manner
• Schedule and coordinate appointments efficiently
• Answer multi-line phone systems and respond to client inquiries
• Process payments and maintain accurate financial records
• Manage patient records and ensure information is up to date
• Maintain cleanliness and organization of the reception and waiting areas
• Support veterinarians and technicians through effective communication and coordination

Qualifications

• Minimum 2 years of veterinary reception experience
• Excellent customer service and communication skills
• Strong computer and administrative skills
• Ability to multitask and remain calm under pressure
• Professional appearance and demeanor
• Exceptional attention to detail and organizational abilities
• Reliable attendance and punctuality
• Experience with veterinary practice management softwareExperience handling insurance claims

Required

• Compassionate toward both pets and their owners
• Confident in handling challenging client situations professionally
• A team player who contributes positively to workplace culture
• Self-motivated and able to work independently
• Committed to providing outstanding client service

The Ideal Candidate

• Compassionate toward both pets and their owners
• Confident in handling challenging client situations professionally
• A team player who contributes positively to workplace culture
• Self-motivated and able to work independently
• Committed to providing outstanding client service

What We Offer

• Comprehensive health and wellness benefits
• Supportive and collaborative work environment
• Stable, long-term employment opportunity

At NVA Canada diversity and inclusion are an important part of our everyday reality.

NVA Canada is committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability.