Veterinary Assistant/Receptionist

Abbotsford Animal Hospital Ltd; Aurora; On-site; CAD 32,000 - 42,000; Full time

Job summary

NVA Canada is seeking a compassionate team member to support our veterinary team in a busy clinic. You will assist with patient handling, maintain a calm, low-stress environment, greet clients, and manage calls and emails.

The role includes scheduling, basic billing, and maintaining accurate patient records. Ideal candidates have a high school diploma and experience in front-desk, customer service, or animal handling, with familiarity with veterinary software.

Qualifications

• High school diploma required.
• Veterinary Assistant or Medical Office Assistant program is a strong asset.
• Previous front-desk, customer service, or animal handling experience.
• Compassionate, patient, and clear communication style.
• Basic computer literacy and familiarity with veterinary practice software.

Responsibilities

• Clinical support: assist veterinary staff with patient restraint during examinations, blood draws, and X-rays.
• Facility maintenance: keep the reception area, exam rooms, and common spaces clean and low-stress for animals.
• Client service: greet pet parents and patients, answer calls, and manage clinic emails.
• Scheduling: book appointments, coordinate follow-ups, and make reminder calls for vaccinations.
• Administrative tasks: update patient records, process transactions, handle billing and invoices.

Skills

Front-desk experience

Customer service

Animal handling

Communication

Education

Veterinary Assistant program

Medical Office Assistant program

Tools

Practice management software

Job description

Key Responsibilities

• Clinical Support: Assist veterinary staff with patient restraint during examinations, blood draws, and X-rays.
• Facility Maintenance: Keep the reception area, exam rooms, and common spaces clean, tidy, and low-stress for animals.
• Client Service: Greet pet parents and patients warmly, answer multi-line phone calls, and manage clinic emails.
• Scheduling: Book appointments, coordinate follow-ups, and make reminder calls for vaccinations.
• Administrative Tasks: Update patient records, process financial transactions, handle billing, and manage invoices.

Qualifications & Skills

• High school diploma required; completion of a Veterinary Assistant or Medical Office Assistant program is a strong asset.
• Previous front-desk, customer service, or animal handling experience.
• Compassionate, patient, and clear communication style.

Basic computer literacy and familiarity with veterinary practice software.

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