Veterinary Receptionist

National Veterinary Associates, Inc.; North Bay; On-site; CAD 22,000 - 30,000; Part time

Benefits offered by this job

Wellness Spending Account

RRSP matching program

Continuing education opportunities

Flexible scheduling opportunities

A supportive team dedicated to growth

Job summary

National Veterinary Associates, Inc. is seeking a compassionate Veterinary Receptionist to join our collaborative NVA Canada team in North Bay.

You will welcome clients, manage front desk duties, schedule appointments, and support daily clinic operations with a focus on outstanding customer service for pets and their owners. Ideal candidates have veterinary clinic experience, strong communication, multitasking, and a patient, team-oriented mindset.

Qualifications

• Previous experience in a veterinary clinic is preferred.
• Experience with Avimark or other veterinary practice management software is an asset but not required.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Compassion and patience when interacting with animals and their owners.
• Strong attention to detail and commitment to accurate record keeping.
• Positive attitude and willingness to contribute to a collaborative team environment.
• Ability to work independently while also supporting team goals.

Responsibilities

• Welcome clients and patients in a professional and friendly manner.
• Perform front desk and administrative duties, including client and patient intake and discharge.
• Schedule appointments appropriately based on patient needs and appointment availability.
• Deliver exceptional client service in person and over the phone.
• Facilitate clear communication between clients and the veterinary care team.
• Assist with client education by reinforcing veterinary recommendations, general pet care guidance, and post-treatment instructions.
• Maintain accurate medical and client records in accordance with hospital protocols.
• Process invoices, payments, daily cash balancing, and reconciliation accurately.
• Help maintain a clean, organized, and welcoming clinic environment.
• Support efficient patient flow throughout the hospital.

Skills

Customer service

Communication

Multitasking

Organizational skills

Compassion

Attention to detail

Team player

Independent work

Tools

Avimark

Job description

Are you passionate about animals and committed to delivering exceptional customer service? We are seeking a compassionate, reliable, and customer-focused Veterinary Receptionist to join our supportive and collaborative team.

At our hospital, we pride ourselves on creating a positive workplace where team members work together to provide outstanding care for both pets and their owners. As a key member of our team, you will help create a welcoming experience for clients while supporting the daily operations of our busy veterinary practice.

Key Responsibilities

• Welcome clients and patients in a professional and friendly manner
• Perform front desk and administrative duties, including client and patient intake and discharge
• Schedule appointments appropriately based on patient needs and appointment availability
• Deliver exceptional client service in person and over the phone
• Facilitate clear communication between clients and the veterinary care team
• Assist with client education by reinforcing veterinary recommendations, general pet care guidance, and post-treatment instructions
• Maintain accurate medical and client records in accordance with hospital protocols
• Process invoices, payments, daily cash balancing, and reconciliation accurately
• Help maintain a clean, organized, and welcoming clinic environment
• Support efficient patient flow throughout the hospital

Qualifications & Skills

• Previous experience in a veterinary clinic is preferred
• Experience with Avimark or other veterinary practice management software is considered an asset but is not required
• Strong organizational skills and the ability to multitask in a fast-paced environment
• Excellent communication and customer service skills
• Compassion and patience when interacting with animals and their owners
• Strong attention to detail and commitment to accurate record keeping
• Positive attitude and willingness to contribute to a collaborative team environment
• Ability to work independently while also supporting team goals

What We Offer

• Wellness Spending Account
• RRSP matching program
• Continuing education opportunities
• Flexible scheduling opportunities that support work-life balance
• A supportive team dedicated to professional growth and personal well-being

Schedule

Part-Time
Approximately 20–30 hours per week

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