Veterinary Receptionist

NVA Canada; Ottawa; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Pet care discounts

Collaborative environment

Long-term employment

Job summary

Billings Bridge Animal Hospital in Ottawa, ON is seeking an experienced Veterinary Receptionist to join a compassionate, professional team. This full-time role focuses on delivering exceptional client service, coordinating appointments, and supporting veterinary staff in a fast-paced environment.

You will greet clients, manage phone inquiries, process payments, and maintain accurate records while upholding a warm, welcoming atmosphere for pets and their families.

Qualifications

• Minimum 2 years of veterinary reception experience.
• Excellent customer service and communication skills.
• Strong computer and administrative skills.
• Ability to multitask and remain calm under pressure.
• Professional appearance and demeanor.
• Exceptional attention to detail and organizational abilities.
• Reliable attendance and punctuality.
• Experience with veterinary practice management software.
• Experience handling insurance claims.

Responsibilities

• Greet clients and patients in a friendly and professional manner.
• Schedule and coordinate appointments efficiently.
• Answer multi-line phone systems and respond to client inquiries.
• Process payments and maintain accurate financial records.
• Manage patient records and ensure information is up to date.
• Maintain cleanliness and organization of the reception and waiting areas.
• Support veterinarians and technicians through effective communication and coordination.

Skills

Vet reception experience

Customer service

Communication skills

Multitasking

Attention to detail

Reliable attendance

Job description

Experienced Veterinary Receptionist

Billings Bridge Animal Hospital

Ottawa, ON

Full-Time Position

Join Our Team

Billings Bridge Animal Hospital is seeking a mature, experienced, and highly responsible Veterinary Receptionist to become an integral part of our compassionate and professional team. This is an excellent opportunity for an individual who excels in client service, thrives in a fast-paced environment, and understands the importance of providing exceptional care and support to both clients and their pets. While maintaining a warm and welcoming atmosphere.

Key Responsibilities

• Greet clients and patients in a friendly and professional manner
• Schedule and coordinate appointments efficiently
• Answer multi-line phone systems and respond to client inquiries
• Process payments and maintain accurate financial records
• Manage patient records and ensure information is up to date
• Maintain cleanliness and organization of the reception and waiting areas
• Support veterinarians and technicians through effective communication and coordination

Qualifications

• Minimum 2 years of veterinary reception experience
• Excellent customer service and communication skills
• Strong computer and administrative skills
• Ability to multitask and remain calm under pressure
• Professional appearance and demeanor
• Exceptional attention to detail and organizational abilities
• Reliable attendance and punctuality
• Experience with veterinary practice management software
• Experience handling insurance claims

The Ideal Candidate

• Compassionate toward both pets and their owners
• Confident in handling challenging client situations professionally
• A team player who contributes positively to workplace culture
• Self-motivated and able to work independently
• Committed to providing outstanding client service

What We Offer

• Comprehensive health and wellness benefits
• Employee pet care discounts
• Supportive and collaborative work environment
• Stable, long-term employment opportunity

Only candidates selected for an interview will be contacted.

At NVA Canada diversity and inclusion are an important part of our everyday reality.

NVA Canada is committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability.