Client Services Representative

Vernon Veterinary Clinic.; Vernon; On-site; CAD 26,000 - 28,000; Full time

Benefits offered by this job

Clinic discount

Job summary

Vernon Veterinary Clinic is seeking a client service representative/receptionist to join our team in Canada. The role focuses on creating a warm, welcoming environment for patients and pet parents while performing receptionist duties in a fast-paced clinic.

You will handle phone inquiries, scheduling, emails, invoicing, and file management with a collaborative team that values calm efficiency and a positive attitude.

Qualifications

• Experience in a fast-paced environment.
• Capable of working autonomously and following directions.
• Excellent teamwork and communication under pressure.

Responsibilities

• Answer phone calls on a multiline phone system.
• Schedule appointments in the Ezyvet IT system.
• Place outbound calls for follow-up and future bookings.
• Respond to and manage email correspondence.
• Invoicing/billing; create estimates and process payments.
• File documents electronically.

Skills

Fast-paced environment experience

Autonomy

Follow directions

Team player

Calm under stress

Positive attitude

Job description

Vernon Veterinary Clinic is looking for a client service representative/receptionist to join our team.

Job requirements:

· Create a warm and welcoming environment for our patient and pet parents

· Demonstrate experience in a fast-paced environment

· Capable of working autonomously

· Capable of following direction and performing at a high standard

· Ability to work as part of a team

· Ability to remain calm and efficient in stressful situations

· Positive outlook and enthusiasm

Duties include but are not limited to:

· Answer phone calls on a multiline phone system

· Schedule appointments on Ezyvet IT system

· Placing outbound calls to pet parents for follow-up and future appointment/bookings

· Respond and manage email correspondence

· Invoicing/billing; creating estimates, process payment

· File documents electronically

Job Type: Full time

Hourly rate: $19 - $20

Clinic discount

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