Veterinary Reception, Client Care, Western Veterinary Specialist & Emergency Centre

VCA Animal Hospitals; Calgary; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading animal care organization in Calgary is seeking a dedicated Veterinary Reception, Client Care professional. This full-time role involves creating a welcoming environment for clients and their pets while managing appointments and providing excellent customer service. The ideal candidate will have at least one year of client-facing experience, be patient in resolving complaints, and possess strong organizational skills. Join their team to make a positive impact in the lives of pets and their families.

Benefits

Competitive wages and benefits

Annual uniform allowance

Employee Assistance Program

Generous personal pet care discounts

Generous personal pet care discounts

Referral Bonus Rewards

Qualifications

• 1 year of experience in a front desk client-facing role or a customer service role.
• Ability to manage a multiline phone system.
• Excellent interpersonal skills when interacting with clients.

Responsibilities

• Create a warm and welcoming environment for patients and pet parents.
• Assist veterinary staff with various tasks and treatments.
• Answer a multiline phone system and track/book appointments.

Skills

Excellent customer service skills

Strong organizational skills

Interpersonal skills

Job description

Veterinary Reception, Client Care

Location: Calgary, AB

Western Veterinary Specialist & Emergency Centre is currently welcoming a customer service-focused Veterinary Reception, Client Care to join our team. This full-time opportunity includes a range of responsibilities which directly contribute to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for and appreciated!

• Create a warm and welcoming environment for our patients and pet parents
• Assisting veterinary staff with various tasks and treatments when required
• Ability to answer a multiline phone system and track and book appointments effectively
• Placing outbound calls to pet parents for follow-up and future appointment bookings
• Respond and manage email correspondence; clients, referring veterinarians & internal office messages
• Admitting and discharging pet patients
• Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
• Scheduling appointments
• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
• Strong organizational skills
• General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
• Willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

Qualifications

• 1 year of experience in a front desk client-facing role or a customer service role client facing role
• Able to manage a multiline phone system
• Excellent interpersonal skills when interacting with clients
• Experience interacting with clients that requires patience when resolving customer complaints
• Must be detailed and organized

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you!

• A caring culture of Wellness and Appreciation !
• RRSP Employer 5 % Match Program – saving for your future just got easier!
• Competitive wages and benefits!
• Annual uniform allowance
• Exceptional career development: there is room to grow here!
• Employee Assistance Program
• Referral Bonus Rewards
• Opportunities to give back in your community through VCA initiatives
• Generous personal pet care discounts
• And extra perks like shopping discounts and cool wellness apps!

Click “Apply Now”

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.