Veterinary Reception, Client Care, Tri Lake Animal Hospital and Referral Centre

VCA Animal Hospitals; Lake Country; On-site; CAD 30,000 - 60,000; Full time

Job summary

A veterinary service provider in Lake Country, BC is seeking a full-time Client Care Representative. This role involves ensuring clients and their pets are welcomed and expertly cared for while handling calls, appointments, and invoicing. Ideal candidates are customer service-oriented with strong organizational skills. The position offers a starting wage of $18.00 per hour and competitive benefits like wellness days and career development opportunities.

Benefits

Competitive wages and benefits

Employer match group RRSP plan

Wellness days and vacation time

Annual uniform allowance

Referral bonus rewards

Generous personal pet care discounts

Qualifications

• Genuine aptitude for putting people at ease.
• Ability to manage multiple tasks effectively.
• Willingness to learn and assist with various veterinary tasks.

Responsibilities

• Create a warm and welcoming environment for clients and their pets.
• Answer a multi-line phone system and track appointments.
• Manage email correspondence with clients and colleagues.
• Admit and discharge pet patients.
• Handle invoicing and payments.

Skills

Customer service

Organizational skills

Job description

Overview

Veterinary Reception, Client Care
Location: Lake Country, BC (north of Kelowna)

Tri Lake Animal Hospital and Referral Centre is currently welcoming a full-time customer service-focused Client Care Representative to join our team. This opportunity includes a range of responsibilities that directly contribute to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for, and appreciated!

• Create a warm and welcoming environment for our patients and pet parents
• Answer a multi-line phone system and track and book appointments effectively
• Place outbound calls to pet parents for follow-up and future appointment bookings
• Respond to and manage email correspondence with clients, referring veterinarians & internal office messages
• Admit and discharge pet patients
• Invoicing/billing; create estimates and explain fees, obtain pet owner confirmation and process payments
• Schedule appointments
• Provide excellent customer service with a genuine aptitude for putting people at ease
• Demonstrate strong organizational skills
• General housekeeping duties; maintain cleanliness of reception area, pet holding areas and common areas
• Willingness to learn more regarding veterinary services, updated medical office procedures and assist the Veterinary staff with various tasks and treatments

Compensation: Starting at $18.00 per hour, and commensurate with relevant experience.

What VCA Canada Offers

• A caring culture of Wellness and Appreciation
• Competitive wages and benefits
• Employer match (5%) group RRSP plan – Planning for your future with VCA Canada
• Wellness days, sick days, and vacation time
• Annual uniform allowance
• Exceptional career development: room to grow here
• Referral bonus rewards
• E-tools to assist with meditation, better sleep, exercise, and focus
• Virtual health care (telemedicine) offering quick access to quality care
• Opportunities to give back in your community through VCA initiatives
• Generous personal pet care discounts
• And more!

Email: Wally Shishakly, Assistant General Manager, [e-mail] for further information, or click Apply Now!

Note: VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.