Veterinary Reception, Client Care, Mills Haven Animal Hospital

VCA Animal Hospitals, Inc; Sherwood Park; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

RRSP match 5%

Paid time off

Annual CE allowance

Eligibility for benefits at 24 hrs/wk

Certification memberships

Mental health resources

Career development pathways

Pet care discounts

Job summary

Mills Haven Animal Hospital in Sherwood Park, AB, is seeking a Veterinary Reception, Client Care professional to join our team. The role focuses on welcoming clients and their pets, coordinating appointments, and supporting the hospital with a range of CSR-related tasks.

The ideal candidate will be organized, empathetic, and motivated to contribute to a caring, team-oriented environment. Responsibilities include managing appointments, phone calls, emails, admissions, discharges, estimates,

Qualifications

• Previous veterinary/reception experience.
• A confident and positive team player who can motivate others and embrace change.
• Strong organizational, communication, and multitasking skills.
• Provide excellent client service, manage appointments, phone calls, emails, admissions/discharges, estimates, invoicing, and payments.
• Train and support reception and assistant staff on CSR-related processes and procedures.
• Help introduce new programs and initiatives by creating enthusiasm and encouraging team engagement.
• Support team celebrations and help maintain a positive, welcoming atmosphere in reception.
• Assist the veterinary team with various tasks and treatments as required.

Responsibilities

• Manage appointments, phone calls, emails, admissions/discharges, estimates, invoicing and payments.
• Provide excellent client service and welcome clients and their pets.
• Train and support reception and assistant staff on CSR processes and procedures.
• Assist the veterinary team with various tasks and treatments as required.
• Contribute to introducing new programs and initiatives with enthusiasm.
• Support team celebrations and maintain a positive reception atmosphere.

Skills

Veterinary reception experience

Team player

Organizational skills

Communication skills

Multitasking

Client service

Job description

Veterinary Reception, Client Care

Location: Sherwood Park, AB

Mills Haven Animal Hospital is currently welcoming an Veterinary Reception, Client Care to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated!

• Previous veterinary/reception experience.
• A confident and positive team player who can motivate others and embrace change.
• Strong organizational, communication, and multitasking skills.
• Provide excellent client service, manage appointments, phone calls, emails, admissions/discharges, estimates, invoicing, and payments.
• Train and support reception and assistant staff on CSR-related processes and procedures.
• Help introduce new programs and initiatives by creating enthusiasm and encouraging team engagement.
• Support team celebrations and help maintain a positive, welcoming atmosphere in reception.
• Assist the veterinary team with various tasks and treatments as required.

What We Can Offer You

• Competitive compensation that reflects your skills, experience, and the role.
• RRSP Employer Group Match Program (5%) to help you save for the future.
• Paid time off for continuing education, vacation, sick days, and personal wellness days.
• Annual CE Allowance.
• Benefits: Minimum 24 hours per week for eligibility, with flexible options.
• Paid annual certification memberships and uniform allowance.
• Mental health support tools and resources: Virtual health care (telemedicine), Employee Assistance Program (EAP), and digital wellness tools supporting mindfulness, sleep, and physical fitness.
• Various career development pathways.
• Generous personal pet care discounts and lifestyle perks, including exclusive shopping discounts and access to a wellness app.

Our Story

VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy. In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Most recently, we received 2026 Great Place to Work® Certification™ Canada.