Veterinary Reception, Client Care, Calgary Animal Referral & Emergency Centre

Pet Services of Washington, P.S.; Calgary; On-site; CAD 35,000 - 45,000; Full time

Benefits offered by this job

RRSP Employer Matching (5%)

Paid time off (vacation, sick days)

Annual CE allowance

Uniform allowance

Mental health support tools (EAP, tele

Digital wellness resources

Career development pathways

Pet care discounts

Job summary

VCA Canada, Calgary Animal Referral & Emergency Centre, is seeking a Veterinary Receptionist, Client Care to join our front-desk team. You will greet clients and their pets, manage inquiries, schedule visits, assist with billing, and support Veterinary staff with daily tasks in a friendly, efficient environment.

This temporary full-time, 3-month leave coverage position offers competitive pay, ongoing education allowances, benefits, and pet care discounts, with opportunities for extension based

Qualifications

• Previous customer service or front desk experience in hospitality is an asset.

Responsibilities

• Create a warm and welcoming environment for our patients and pet parents
• Respond to and manage email correspondence; clients, referring veterinarians & internal office messages
• Proactively booking visits, scheduling follow-ups, and making outbound calls to keep our patient care on track.
• Guiding pet owners through the invoicing and billing process with clarity and compassion, confirming estimates, and processing payments.
• General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
• Willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

Skills

Customer service

Job description

Veterinary Reception, Client Care

Locations: Calgary, AB

Employment Type: Fixed-term Full-time

Calgary Animal Referral & Emergency Centre is currently welcoming a Veterinary Receptionist, Client Care to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated!

• Create a warm and welcoming environment for our patients and pet parents
• Respond to and manage email correspondence; clients, referring veterinarians & internal office messages
• Proactively booking visits, scheduling follow-ups, and making outbound calls to keep our patient care on track.
• Guiding pet owners through the invoicing and billing process with clarity and compassion, confirming estimates, and processing payments.
• Proactively booking visits, scheduling follow-ups, and making outbound calls to keep our patient care on track.
• General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
• Willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
• Previous customer service or front desk experience in hospitality is an asset!

This is a temporary full-time, 3-month leave coverage opportunity, with the possibility of an extension based on business needs.

What We Can Offer You

• Competitive compensation that reflects your skills, experience, and the role.
• RRSP Employer Group Match Program (5%) to help you save for the future.
• Paid time off for continuing education, vacation, sick days, and personal wellness days.
• Annual CE Allowance.
• Benefits: Minimum 24 hours per week for eligibility, with flexible options.
• Paid annual certification memberships and uniform allowance.
• Mental health support tools and resources: Virtual health care (telemedicine), Employee Assistance Program (EAP), and digital wellness tools supporting mindfulness, sleep, and physical fitness.
• Various career development pathways.
• Generous personal pet care discounts and lifestyle perks, including exclusive shopping discounts and access to a wellness app.

Our Story

VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.

In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Most recently, we received 2026 Great Place to Work® Certification™ Canada.