Veterinary Reception, Client Care, Western Veterinary Specialist & Emergency Centre

Pet Services of Washington, P.S.; Calgary; On-site; CAD 40,000 - 52,000; Full time

Benefits offered by this job

RRSP employer match (5%)

Paid time off for CE and vacation

CE allowance

Benefits and wellness programs

Pet care discounts

Job summary

VCA Canada is seeking a Veterinary Reception/Client Care position in Calgary, AB. The role focuses on creating a warm reception for clients and patients, managing email communications, and proactively scheduling visits to ensure smooth patient care.

Responsibilities include guiding clients through billing, processing payments, and collaborating with the veterinary team. Prior front desk or hospitality experience is valued, with opportunities for career development and benefits.

Qualifications

• Customer service or front desk experience in hospitality is an asset.

Responsibilities

• Create a warm and welcoming environment for our patients and pet parents.
• Respond to and manage email correspondence with clients, referring veterinarians, and internal messages.
• Proactively booking visits, scheduling follow-ups, and making outbound calls to keep patient care on track.
• Guide pet owners through invoicing and billing with clarity and compassion, confirming estimates and processing payments.
• General housekeeping duties; keep reception areas and holding spaces clean and organized.
• Support veterinary staff with various tasks and updated medical office procedures.

Skills

Customer service

Front desk

Scheduling

Invoicing

Billing

Email management

Phone etiquette

Job description

Veterinary Reception, Client Care

Locations: Calgary, AB

Employment Type: Full-time

• Create a warm and welcoming environment for our patients and pet parents
• Respond to and manage email correspondence; clients, referring veterinarians & internal office messages
• Proactively booking visits, scheduling follow-ups, and making outbound calls to keep our patient care on track.
• Guiding pet owners through the invoicing and billing process with clarity and compassion, confirming estimates, and processing payments.
• Proactively booking visits, scheduling follow-ups, and making outbound calls to keep our patient care on track.
• General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
• Willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
• Previous customer service or front desk experience in hospitality is an asset!

What We Can Offer You

• Competitive compensation that reflects your skills, experience, and the role.
• RRSP Employer Group Match Program (5%) to help you save for the future.
• Paid time off for continuing education, vacation, sick days, and personal wellness days.
• Annual CE Allowance.
• Benefits: Minimum 24 hours per week for eligibility, with flexible options.
• Paid annual certification memberships and uniform allowance.
• Mental health support tools and resources: Virtual health care (telemedicine), Employee Assistance Program (EAP), and digital wellness tools supporting mindfulness, sleep, and physical fitness.
• Various career development pathways.
• Generous personal pet care discounts and lifestyle perks, including exclusive shopping discounts and access to a wellness app.

Our Story

VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.

In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Most recently, we received 2026 Great Place to Work Certification Canada.