Veterinary Reception, Client Care, Lynn Valley Animal Hospital

VCA Animal Hospitals; North Vancouver; On-site; CAD 29,000 - 34,000; Full time

Benefits offered by this job

RRSP matching 5%

Paid time off

Annual CE allowance

Benefits program

Uniform allowance

Mental health support tools

Pet care discounts

Job summary

Lynn Valley Animal Hospital in North Vancouver, BC is seeking an experienced Veterinary Reception, Client Care to join our team. You will greet clients and their pets, help manage appointments, handle phone calls and emails, and support the hospital with administrative tasks in a fast-paced environment.

Minimum 2 years of veterinary reception experience is required. The role offers a collaborative team, competitive hourly pay, and opportunities to contribute to client service excellence and

Qualifications

• Minimum 2 years of veterinary reception experience.
• Strong communication and multitasking skills.
• Ability to manage appointments, calls, emails, admissions/discharges, estimates, invoicing and payments.
• Team player with positive attitude and adaptability.

Responsibilities

• Manage appointments, phone calls, emails, admissions/discharges, estimates, invoicing and payments.
• Support Hospital Manager with AR, data tracking, inventory, ordering and day-to-day administrative tasks.
• Train and support reception and assistant staff on CSR-related processes and procedures.
• Help develop and maintain SOPs and translate management information into clear guidance for the team.
• Help introduce new programs and initiatives by creating enthusiasm and encouraging team engagement.
• Support team celebrations and maintain a welcoming reception atmosphere.
• Assist the veterinary team with various tasks and treatments as required.

Skills

Veterinary reception experience

Client communication

Tools

Appointment management

Billing & invoicing

Job description

Veterinary Reception, Client Care

Location: North Vancouver, BC.

Compensation: $21.00 - $25.00 per hour depending on experience and skill.

Schedule: May include some evenings (12 pm - 8 pm) and occasional Saturdays.

Minimum 2 Years' Experience.

Lynn Valley Animal Hospital is currently welcoming an experienced Veterinary Reception, Client Care to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated!

• Previous veterinary/reception experience.
• A confident and positive team player who can motivate others and embrace change.
• Strong organizational, communication, and multitasking skills.
• Provide excellent client service, manage appointments, phone calls, emails, admissions/discharges, estimates, invoicing, and payments.
• Support the Hospital Manager with AR, data tracking, inventory, ordering, and day-to-day administrative tasks.
• Train and support reception and assistant staff on CSR-related processes and procedures.
• Help develop and maintain SOPs and turn new management information into clear, practical guidance for the team.
• Help introduce new programs and initiatives by creating enthusiasm and encouraging team engagement.
• Support team celebrations and help maintain a positive, welcoming atmosphere in reception.
• Assist the veterinary team with various tasks and treatments as required.

What We Can Offer You

• Competitive compensation that reflects your skills, experience, and the role.
• RRSP Employer Group Match Program (5%) to help you save for the future.
• Paid time off for continuing education, vacation, sick days, and personal wellness days.
• Annual CE Allowance.
• Benefits: Minimum 24 hours per week for eligibility, with flexible options.
• Paid annual certification memberships and uniform allowance.
• Mental health support tools and resources: Virtual health care (telemedicine), Employee Assistance Program (EAP), and digital wellness tools supporting mindfulness, sleep, and physical fitness.
• Various career development pathways.
• Generous personal pet care discounts and lifestyle perks, including exclusive shopping discounts and access to a wellness app.