Veterinary Front Desk & Client Care Specialist

VCA Animal Hospitals, Inc; Burlington; On-site; CAD 26,000 - 34,000; Full time

Benefits offered by this job

RRSP matching 5%

CE allowance

Paid time off

Uniform allowance

Mental health resources

Career development pathways

Pet care discounts

Job summary

Burlington Animal Hospital is seeking an experienced Veterinary Reception, Client Care professional to join the team in Burlington, Ontario. This full-time role emphasizes empathy, organization, and strong communication to support our hospital operations.

You will greet clients, handle calls and emails, schedule visits, and assist the clinical team while learning new medical office procedures. Competitive pay and benefits offered.

Qualifications

• Exceptional customer service with empathy, comfort, and patience under pressure.
• Outstanding multitasking with detail orientation and reliability.
• Genuine interest in veterinary medicine and hands-on clinical support learning.

Responsibilities

• Greet patients and pet parents with empathy, ensuring a welcoming experience.
• Answer multi-line phones and manage client and referring veterinarian emails.
• Proactively schedule appointments, follow-ups, and outbound calls to maintain care.
• Guide owners through invoicing and payments, confirming estimates and processing payments.
• Keep reception area clean, welcoming, and organized for pets and families.
• Support clinical team by assisting veterinary staff and learning procedures.

Skills

Customer service

Multitasking

Empathy

Veterinary office experience

Front desk experience

Education

Veterinary Assistant program

Job description

Burlington Animal Hospital is seeking an experienced Veterinary Reception, Client Care professional to join the team in Burlington, Ontario. This full-time role emphasizes empathy, organization, and strong communication to support our hospital operations.

You will greet clients, handle calls and emails, schedule visits, and assist the clinical team while learning new medical office procedures. Competitive pay and benefits offered.