Client Care (Reception) - Wellington Veterinary Services

VetCare Canada; Elora; On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

EAP program

Social platform

Recognition programs

Learning platform

Job summary

Wellington Veterinary Services in Elora, Ontario, is seeking a Client Care/Receptionist to greet clients, manage appointments, and provide friendly, non-medical information to pet owners. The role supports a collaborative veterinary team in a flexible schedule environment.

This temporary position covers a 2-year leave, with opportunities to work full-time or part-time. A supportive team and access to ongoing professional development are highlighted in the role description.

Qualifications

• Customer-facing role experience preferred.
• Strong verbal and written communication skills.
• Ability to perform administrative tasks efficiently.
• Comfort with answering phones and triaging client questions.

Responsibilities

• Greet and check-in clients warmly.
• Screen calls, book appointments, and take messages.
• Provide non-medical information to clients.
• Handle mail, draft memos, and prepare reports as needed.
• Support ad-hoc document requests in a timely manner.

Skills

Client-facing

Communication

Admin tasks

Phone triage

Job description

Welcome, we're thrilled you are considering joining the highly skilled team at Wellington Veterinary Services

Learn More

Wellington Veterinary Services (wellingtonvet.ca) is located in Elora, ON. We are committed to the highest standards of patient care, providing medicine and surgery in a unique, collaborative environment of compassionate and friendly professionals. We value work/life balance and team-based medicine, which allows our veterinarians to focus on what they do best while being supported by an experienced and engaged support team, offering flexible schedules and a vibrant work environment.

About the Role

Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach. This person will appropriately screen calls, book appointments, take detailed messages as well as provide knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting), drafting memos and other correspondence, completing reports and other ad-hoc document requests.

Candidates working in a client-facing role are considered an asset. Please note this is a temporary position covering a 2 year leave.

Why Join The Wellington Team?

A Supportive, Collaborative Environment: Work alongside experienced RVTs, veterinary assistants, and client care staff who value communication, respect, and clinical excellence.

Flexibility and Work-Life Balance: We understand the importance of life outside of work. Whether you’re seeking full-time or a part-time schedule, we’ll work with you to find the right fit.

Professional Growth: Access to a continuing education platform, to develop your veterinary skills.

What The Role Can Offer

• Flexible Schedule
• Vacation & Paid Time Off

Pay Rate: $18.00 - $20.00

The VetCare Community Benefits

• A 24/7 Employee Assistance Program which includes mental health, relationship, financial and nutritional support for all team members.
• A community wide social platform
• Recognition programs
• Access to our veterinary learning platform

About VetCare

VetCare (vet-care.ca) is proudly Canadian, with roots in Vancouver that have extended to practice teams across Canada. We blend the personal touch of local clinics with the collective expertise of our veterinary community, offering mentorship, operations support and recruitment efforts to keep care strong. With this collaborative approach, we aim to foster better outcomes for pets and the people who love them.