Ottawa Veterinary Front Desk & Client Care Specialist

VCA Animal Hospitals; Ottawa; On-site; CAD 25,000 - 34,000; Full time

Benefits offered by this job

RRSP Employer Match (5%)

Paid time off for CE, vacation, sick,

Annual CE Allowance

Benefits

Mental health resources

Career development pathways

Pet care discounts

Job summary

Bayview Animal Hospital in Ottawa, Ontario is seeking a Veterinary Receptionist, Client Care to be the welcoming front line for clients and their pets. This role supports the clinical team and helps maintain a calm, organized reception area.

You will handle multi-line calls, appointment scheduling, and client communication with empathy while assisting the veterinary staff with basic tasks and procedures. Competitive compensation and benefits are provided.

Qualifications

• Exceptional customer service skills with empathy under pressure.
• Strong multitasking and attention to detail.
• Genuine interest in veterinary medicine and hands-on support skills.
• Office administrative experience in a veterinary setting is welcome.

Responsibilities

• Greet clients and patients warmly and make them feel welcome.
• Answer multi-line phones and manage emails from clients and referring veterinarians.
• Book visits, schedule follow-ups, and contact for reminders.
• Guide clients through invoicing, estimates, and payment processing with empathy.

Skills

Customer service

Multitasking

Attention to detail

Vet medicine interest

Office administrative experience

Job description

Bayview Animal Hospital in Ottawa, Ontario is seeking a Veterinary Receptionist, Client Care to be the welcoming front line for clients and their pets. This role supports the clinical team and helps maintain a calm, organized reception area.

You will handle multi-line calls, appointment scheduling, and client communication with empathy while assisting the veterinary staff with basic tasks and procedures. Competitive compensation and benefits are provided.