Technical Support Engineer, Trilogy (Remote) - $60,000/year USD

Trilogy; Toronto; Remote; USD 60,000; Full time

Job summary

Join a leading software innovation company as a Technical Support Engineer. This remote role focuses on redefining technical support using AI. You'll tackle complex customer issues, collaborate with development teams, and deliver exceptional support. Ideal for proactive problem solvers with a passion for technology and customer service.

Qualifications

• At least 4 years of experience in technical customer support or engineering.
• Proficiency in advanced generative AI, including automation and custom GPTs.

Responsibilities

• Engage with complex customer issues escalated by AI.
• Collaborate with AI development teams to improve chatbot capabilities.
• Deliver exceptional customer support by integrating AI tools.

Skills

Problem Solving

Technical Expertise

Advanced Generative AI

Job description

Technical Support Engineer, Trilogy (Remote) - $60,000/year USD

Join to apply for the Technical Support Engineer, Trilogy (Remote) - $60,000/year USD role at Trilogy.

This salary range is provided by Trilogy. Your actual pay will depend on your skills and experience — discuss with your recruiter for more details.

Base pay range

$30.00/hr - $30.00/hr

About the role

Are you ready to redefine technical support? At Trilogy, we are transforming support through AI innovation. If you're a proactive problem solver passionate about tackling challenges, this is your opportunity to advance your career.

Key Responsibilities

• Engage with complex customer issues escalated by AI, applying your technical expertise to resolve gaps.
• Collaborate with AI development teams to improve chatbot capabilities for efficient problem resolution.
• Adapt and learn across various products, applying innovative solutions to unique challenges.
• Deliver exceptional customer support by integrating AI tools and your technical knowledge.

What You Won’t Be Doing

• Performing repetitive tasks that don't challenge you.
• Waiting for guidance at every step; independence is essential.
• Being limited to a single product or technology; expect diversity in your work.

Basic Requirements

• Based in North or South America.
• At least 4 years of experience in technical customer support or engineering.
• Proficiency in advanced generative AI, including automation and custom GPTs; basic LLM experience is not enough.

About Trilogy

Trilogy has been a leader in software innovation for three decades, focusing on top talent, new technology, and business incubation. We foster a collaborative environment where you can grow your career and be proud of your work.

Working with us

This is a full-time, long-term role (40 hours/week), available immediately. It requires an independent contractor agreement with Crossover. Compensation is $30/hour, totaling approximately $60,000/year, paid weekly. Details are available at www.crossover.com/help-and-faqs.

Additional info

• Seniority level: Associate
• Employment type: Full-time
• Job functions: Engineering, IT, Customer Service
• Industries: Software Development, IT Services, Telecommunications

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