user support technician

KNET COMMUNICATIONS; Brampton; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading tech company is seeking a User Support Technician to join their team in Brampton. This role will involve providing comprehensive technical support to users, resolving issues related to hardware and software, and participating in the ongoing development of technical solutions. Candidates should have strong problem-solving skills and a diploma in a related field, with prior experience in technical support being a significant advantage.

Qualifications

• Experience of 1 to 2 years in a technical support role is required.
• Education requirements include a certificate or diploma from a relevant program.

Responsibilities

• Respond to users experiencing computer difficulties.
• Provide advice and training to users based on identified issues.
• Participate in redesigning applications and software.

Skills

Technical Support

Problem Solving

Communication

Education

College or CEGEP diploma

Job description

• Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience : 1 year to less than 2 years

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Work Term : Permanent

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User Support Technician • Brampton, ON, CA