user support technician

Joe Apps Technology Support; Burlington; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading technology support company in Burlington seeks a User Support Technician to assist users with computer issues, provide training, and maintain technical documentation. The role involves troubleshooting, customer service, and collaboration with other technical staff. Ideal candidates will have a relevant diploma and experience in a fast-paced environment.

Benefits

Disability benefits

Paramedical services coverage

Qualifications

• 1 year to less than 2 years of experience required.

Responsibilities

• Respond to users experiencing difficulties with computers.
• Provide advice and training to users.
• Collect and maintain a problems and solutions log.

Skills

Client focus

Time management

Team player

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Job description

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service

Supervision

Security and safety

• Criminal record check

Transportation / travel information

• Willing to travel
• Willing to travel regularly
• Valid driver's licence

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Ability to distinguish between colours

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Are you available for shift or on-call work?
• Are you available for the advertised start date?
• Are you currently legally able to work in Canada?
• Do you have previous experience in this field of employment?
• Do you have the above-indicated required certifications?
• What is the highest level of study you have completed?

Experience

• 1 year to less than 2 years
• Disability benefits
• Paramedical services coverage

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User Support Technician • Burlington, ON, CA