user support technician

Calgary Trail Family Medical Clinic; Edmonton; On-site; CAD 40,000 - 60,000; Full time

Job summary

Talantir in Edmonton, Canada seeks an IT Support Analyst with a College/CEGEP background and 1 to less than 7 months of experience to help users, manage incidents, and maintain networks. You will assist with access provisioning, troubleshoot issues, and provide user guidance, under supervision.

The role is on-site, permanent, with 35–40 hours weekly and English-language operations. On-call and shift coverage may be required, offering an entry-level path in IT support.

Qualifications

• College/CEGEP diploma required.
• 1 to less than 7 months experience preferred or required.
• Willingness to work shifts or on-call as needed.

Responsibilities

• Provide access to computer networks and user accounts.
• Respond to users experiencing difficulties with computers and networks.
• Report on performance and incidents of computer systems and networks.
• Consult manuals to research and implement solutions for user issues.
• Provide customer service and training to users.

Skills

Customer service

Troubleshooting

Technical support

Education

College/CEGEP

Job description

Education: College/CEGEP

Experience: 1 to less than 7 months

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service
• Manage incidents

Screening questions

• Are you authorized to work in Canada?
• Are you available for shift or on-call work?
• Are you available to start on the date listed in the job posting?
• Are you currently a student?
• Are you willing to relocate for this position?
• Do you have experience working in this field?
• Do you have the equipment you need to work from home (like internet and a workspace)?
• Do you have the required certifications listed in the job posting?
• Do you live near the job location?
• Do you meet the language requirements listed in the job posting?

Support for newcomers and refugees

Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for youths

Provides awareness training to employees to create a welcoming work environment for youth

Support for Indigenous people

Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Supports for visible minorities

Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

Work Term: Permanent

Work Language: English

Hours: 35 to 40 hours per week