Support Technician Specialist

Quicktech; Vancouver; Remote; CAD 55,000 - 75,000; Full time

Job summary

A leading managed services provider in Vancouver is seeking a full-time Support Specialist at the Intermediate Level. You will be responsible for resolving client's technical issues and supporting a talented team. Ideal candidates should have strong problem-solving skills, experience in network management, and the ability to work independently under pressure.

Qualifications

• 2+ years' experience in computer network management required.
• Ability to learn and adapt quickly.
• Must have strong problem-solving abilities.

Responsibilities

• Provide timely support for first and second level technical issues.
• Act as escalation point for advanced technical tickets.
• Maintain detailed documentation of each job.

Skills

Critical Thinking

Problem Solving

Communication

Adaptability

Proactivity

Tools

Microsoft Office

Windows Server

Microsoft 365

PowerShell

Job description

DESCRIPTION : Quicktech is looking for a full-time Support Specialist at the Intermediate Level(Tier 2) to remotely join our current talented team of technicians in Vancouver

MISSION : To provide prompt, educated and courteous support resolving the clients' first and second level technical issues. You will also act as an escalation point for tickets that are beyond our entry level technicians' experience.

WHO WE ARE :

We are a mature and rapidly growing Vancouver managed services provider which prides itself on innovation and stable growth.

KNOWLEDGE OR ABILITIES REQUIRED :

• Sets high standards and goals
• Shows creativity and innovation
• Demonstrates strong strategic and critical thinking skills
• Able to learn and adapt quickly
• Shows integrity and honesty
• Shows proactivity and initiative
• Has exceptional work ethic
• Excellent listening and communications skills, both verbal and written
• Organized, detail oriented and self-motivated
• Remain calm under pressure
• Ability to remain in contact with the client thru the completion of the incident
• Strong problem-solving abilities and ability to think outside the box
• Ability to meet reasonable deadlines
• Ability to build positive and collaborative relationships with fellow team members
• Eagerness to develop professionally
• Ability to work with little supervision
• Ability to work on multiple priorities and / or projects simultaneously
• Ability to switch gears and move on to unrelated issues with ease
• Ability to provide and maintain detailed documentation on each job
• Knowledge with networking configurations
• Experience in Windows 7 Operating Systems to current
• Experience in Microsoft Office administration
• Experience with Microsoft 365
• Experience with Windows Server management

PREVIOUS EXPERIENCE RECOMMENDATIONS :

• 2+ years’ experience in computer network management is required
• Microsoft and / or industry certifications is preferred
• Experience in managing end client networks is preferred
• Previous MSP experience is preferred
• Azure administration experience is preferred
• AWS administration experience is preferred
• PowerShell / scripting experience is an asset