Undergraduate Programs Administrator & Advisor

University of Toronto; Toronto; On-site; CAD 85,000 - 108,000; Full time

Job summary

The University of Toronto is seeking an Undergraduate Administrator in the Department of Sociology, St. George campus, to manage high-volume academic advising and administrative tasks across enrolment, course scheduling, and reporting.

You will coordinate recruitment of sessional lecturers, maintain undergraduate records, and prepare materials for departmental communications. Strong data analysis and equity-and-inclusion focus are essential.

Qualifications

• Bachelor’s Degree or an acceptable combination of education and experience.
• Minimum four (4) years of relevant working experience in academic program administration and undergraduate student academic advising within a post-secondary education environment.
• Experience advising undergraduate students on academic matters including degree program requirements in a post-secondary environment.
• Experience coordinating the recruitment and hiring of sessional lecturers and stipend instructors for undergraduate courses.
• Experience working with undergraduate programs including the application of academic rules, procedures, and guidelines.
• Advanced skills in ROSI/ACORN, ROSI Express, Degree Explorer.
• Knowledge of and experience in interpreting and executing relevant collective agreements.
• Demonstrated ability to respond and anticipate issues in a sensitive and professional manner.
• Proven understanding and application of equity, diversity and inclusion as applicable to post-secondary students.
• Strong judgment to make decisions involving the implementation of policy and to respond to student and faculty matters.
• Ability to collaborate on the design of recruitment materials and the creation and delivery of presentations to prospective students.
• Demonstrated ability to work independently and in a team with both staff and faculty administrators, and in consultation with staff in other departments/units, including registrarial services.
• Superior time management skills to meet competing deadlines, excellent prioritization of skills to work efficiently in an environment with frequent interruptions.
• Demonstrated detail orientation and accuracy in performing work.
• Advanced skills in Office 365 (e.g., Word, Excel, SharePoint, OneDrive, Outlook, Teams) and Adobe Acrobat
• Familiarity with the University’s academic advising services and relevant resources for students.

Responsibilities

• Acting as the first point of contact for all undergraduate program-related inquiries
• Advising students on academic and/or financial matters by providing options and consequences incorporating personal circumstances impacting academic success and an understanding of an individual’s background
• Advising students on program and/or course requirements by probing and providing a range of options and possible consequences
• Advising on the appropriateness, precedents and process for petitions and appeals, and suggesting alternative course of action as necessary
• Providing data analysis of course enrolments, waitlists, course caps, priority enrolment indicators, and program enrolments in order to diagnose and anticipate enrolment trends
• Recommending alternatives to enhance and improve course availability, offerings, scheduling
• Coordinating the recruitment and hiring of course instructors, sessional lecturers, and/or stipend instructors
• Screening and making referrals to academic advising and learning skills programs and other resources or services

Skills

Academic advising

Data analysis

Stakeholder coordination

Teamwork

Communication

Time management

Education

Bachelor's Degree or an acceptable combination of education and experience

Tools

ROSI/ACORN

ROSI Express

Degree Explorer

Office 365

SharePoint

Adobe Acrobat

Job description

The University of Toronto is seeking an Undergraduate Administrator in the Department of Sociology, St. George campus, to manage high-volume academic advising and administrative tasks across enrolment, course scheduling, and reporting.

You will coordinate recruitment of sessional lecturers, maintain undergraduate records, and prepare materials for departmental communications. Strong data analysis and equity-and-inclusion focus are essential.