Undergraduate Student Services Coordinator

University-of-Waterlo; Southwestern Ontario; On-site; CAD 56,000 - 70,000; Full time

Job summary

University of Waterloo is seeking an Academic Advising/Student Services professional to provide frontline student support, triage inquiries, and assist with enrollment processes and course teaching activities within the Faculty of Mathematics.

You will participate in scheduling, TA coordination, and project leadership for MUO initiatives, with emphasis on accuracy, confidentiality, and student success.

Qualifications

• Education requirement is a college diploma or university degree, or equivalent experience.
• Experience in front-line student services or academic administration is preferred.
• Strong communication, organization and problem-solving capabilities are required.

Responsibilities

• Provide frontline student support and triage inquiries related to enrollment and courses.
• Assist with admissions, timetabling, and TA coordination for undergraduate teaching staff.
• Lead and document projects within the MUO portfolio (e.g., scheduling, course enrolment).
• Prepare reports from student data and support instructors with administrative tasks.

Skills

Customer service

Communication

Teamwork

Problem solving

Organizational skills

Education

College diploma or undergraduate degree

Tools

Excel

Word

Mass email systems

Filemaker Pro basic

Job description

University of Waterloo is seeking an Academic Advising/Student Services professional to provide frontline student support, triage inquiries, and assist with enrollment processes and course teaching activities within the Faculty of Mathematics.

You will participate in scheduling, TA coordination, and project leadership for MUO initiatives, with emphasis on accuracy, confidentiality, and student success.