Transitional Support Coordinator - Inner Ways

E4C; Edmonton; On-site; CAD 55,000 - 70,000; Full time

Benefits offered by this job

3 weeks vacation

Robust Benefits Package

EFAP

Health Spending Account

RRSP Matching

Professional Development Opportunities

Job summary

e4c's Inner Ways program in Edmonton, AB is seeking a Transitional Support Coordinator to provide daily, recovery-oriented services to participants facing trauma, mental health challenges, addictions, and other barriers. You will deliver life skills coaching, wellness programming, and goal attainment within a strengths-based, trauma-informed framework.

Working with interdisciplinary teams, you’ll promote stability, independence, and community connection while maintaining documentation, safety

Qualifications

• Degree in Human Services, Addictions, Social Work, Education or other relevant field
• Standard First Aid and CPR certification
• Medication Administration certification
• Food Safety certification
• Training in MHFA, Non‑Violent Crisis Intervention, De‑escalation, Harm Reduction, and Cultural Awareness is considered an asset.

Responsibilities

• Support participants in achieving stability, wellness, and recovery through relationship-based, trauma-informed, and person-centered practices.
• Facilitate life skills development, including daily living, self-care, medication management, communication, problem-solving, and healthy relationship skills.
• Assist participants in identifying and achieving personal goals, developing routines, and connecting with community and natural supports.
• Plan and deliver wellness, recovery, and life skills programming that promotes independence and long‑term well‑being.
• Foster a safe, respectful, and engaging environment through positive role modeling, conflict resolution, boundary setting, and supportive communication.
• Respond to crises, conduct risk assessments, support safety planning, and implement emergency response protocols as required.
• Maintain accurate communication, documentation, medication administration, and compliance with organizational, health, safety, and accreditation standards.

Skills

Trauma-informed care

Recovery-oriented

Case management

Interdisciplinary collaboration

Crisis response

Documentation

Education

Human Services degree

Certifications (First Aid/CPR)

Certifications (Medication Administration)

Certifications (Food Safety)

Certifications (MHFA)

Job description

Transitional Support Coordinator - Inner Ways

Regular Full-Time Other Inner Ways Program Edmonton, AB, CA 1 Attachments

About e4c

e4c journeys with people as they shape the lives they envision, building resources, relationships, and belonging in the communities they call home. Guided by our vision of a community where every person has the opportunity to live with dignity, belonging, and purpose, we deliver person-led, collaborative, and evidence-informed services that strengthen individuals, families, and communities. Rooted in our core values of courage, compassion, connection, and commitment, we are dedicated to creating lasting opportunities and meaningful community impact.

Position Summary

The Transitional Support Coordinator supports participants within e4c’s transitional housing programs by providing daily, recovery-oriented services that promote stability, wellness, and independence. Working with individuals experiencing trauma, mental health challenges, addictions, and other complex barriers, the role facilitates life skills development, wellness programming, goal attainment, and community connection within a safe, non-judgmental environment. Using a strengths-based, trauma-informed, and integrated case management approach, the Transitional Support Coordinator collaborates with interdisciplinary teams to support participant recovery, build resilience, and foster long-term well-being.

Schedule

• Rotating evening schedule. Shift times vary based on rotation and include:
  • 3:00PM – 11:30PM
  • 11:00AM – 11:00PM
• This is a shift working position and schedule may vary according to program needs.

Key Responsibilities

• Support participants in achieving stability, wellness, and recovery through relationship-based, trauma-informed, and person-centered practices.
• Facilitate life skills development, including daily living, self-care, medication management, communication, problem-solving, and healthy relationship skills.
• Assist participants in identifying and achieving personal goals, developing routines, and connecting with community and natural supports.
• Plan and deliver wellness, recovery, and life skills programming that promotes independence and long‑term well‑being.
• Foster a safe, respectful, and engaging environment through positive role modeling, conflict resolution, boundary setting, and supportive communication.
• Respond to crises, conduct risk assessments, support safety planning, and implement emergency response protocols as required.
• Maintain accurate communication, documentation, medication administration, and compliance with organizational, health, safety, and accreditation standards.

Qualifications

Education

• Degree in Human Services, Addictions, Social Work, Education or other relevant field

Certification

• Standard First Aid and CPR
• Medication Administration
• Food Safety
• Training in Mental Health First Aid, Non‑Violent Crisis Intervention, De‑escalation, Harm Reduction, and Cultural Awareness is considered an asset.

Experience

• 2+ years of direct service experience and/or relevant lived experience supporting individuals with complex needs.
• Proven ability to foster a collaborative and supportive team environment.
• Experience working in partnership with multiple stakeholders, service providers, and community partners.
• Strong knowledge and application of recovery-oriented, person‑centered, trauma‑informed, strengths‑based, and solution‑focused practices.
• Experience supporting behaviour change, accountability, and participant growth through relationship‑based approaches.

Compensation and Benefits

• 3 weeks vacation + 10 paid sick days
• Robust Benefits Package
• Employee Family Assistance Program (EFAP)
• Health Spending Account (HSA)
• RRSP Matching
• Professional Development Opportunities

At e4c diversity is our strength. We embrace diversity and offer equal opportunities to all qualified applicants. We welcome your application regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation or faith.

Prior to successful employment with e4c, applicants are required to submit a Police Information Check with Vulnerable Sector Check and Intervention Record Check.